With a retention policy, you can choose to retain content for a specific number of days, months, or years. Please note that the duration for how long content is retained is calculated from the age of the content at the time the retention policy is put in place and not calculated from the date the retention policy is applied.
How to Set Up a Policy
To set up a Retention Policy, the Company Admin, Google Admin, or Microsoft Admin of the account will need to reach out to their Account Manager with their full legal name, name of their company, and the details of the retention policy they would like.
Your Account Manager will then reach out to our Legal Team to get the process started.
Retention periods can be set on an individual office (meaning all users assigned to that office), a Department or a Call Center.
The following retention policies are available:
- remove_content = delete recordings, voicemails, and messages
- archive_feed = Mask data from search results. Data is still available to administrators and for analytics reporting.
- anonymize_feed = remove personally identifiable information from all content that associates the content with the user