Call dispositions allow reps to categorize or assign an outcome to every call, giving you a more complete picture of each call and letting you report on call outcomes in Analytics.
Creating Dispositions (Office Admins only)
From Dialpad.com, navigate to Admin Settings > Office > Office Settings > Call Dispositions List.
Select Add New Call Disposition List and a slide-out menu will appear on the right side of the screen.
First enter the disposition list name, then select Add another for each disposition.
Select Save Changes once you're finished adding dispositions to this disposition list.
Enable Call Dispositions (Office Admins)
Call Centers
From Dialpad.com, navigate to Admin Settings > Office > Office Settings > Call Dispositions List.
Select Options > Apply to Call Centers and choose the Call Centers, then select Close to save any changes.
Coaching Groups
From Dialpad.com, navigate to Admin Settings > Coaching Groups > Call Dispositions.
Select a call disposition list from the drop-down menu.
Enable Call Dispositions (Call Center Admins)
From Dialpad.com, navigate to Admin Settings > Call Centers > Advanced Settings > Call Dispositions.
Select a call disposition list from the drop-down menu.
Frequently Asked Questions (FAQs)
Can I apply different Dispositions Lists to different Coaching Groups?
Not currently. A single disposition list can only be applied to all Coaching Groups. We are looking to change that in the future. Right now, a workaround would be to split users into separate offices if you needed to have some groups set up with different dispositions, or some not to see them at all.
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