Call dispositions allow reps to categorize or assign an outcome to every call, giving you a more complete picture of each call and letting you report on call outcomes in Analytics.
Create a Disposition (Office Admins Only)
From Dialpad.com, navigate to Admin Settings > Office > Office Settings > Call Dispositions List.
Select Add New Call Disposition List and a slide-out menu will appear on the right side of the screen.
First enter the disposition list name, then select Add another for each disposition.
Select Save Changes once you're finished adding dispositions to this disposition list.
Enable Call Dispositions (Office Admin)
Call Centers
From Dialpad.com, navigate to Admin Settings > Office > Office Settings > Call Dispositions List.
Select Options > Apply to Call Centers and choose the Call Centers, then select Close to save any changes.
Coaching Teams
From Dialpad.com, navigate to Admin Settings > Coaching Teams > Call Dispositions.
Select a call disposition list from the drop-down menu.
Enable Call Dispositions (Call Center Admins & Coaching Team Coaches)
From Dialpad.com, navigate to Admin Settings > Call Centers or Coaching Teams > Advanced Settings > Call Dispositions.
Select a call disposition list from the drop-down menu.
Both Call Center Admins and Coaching Teams Coaches can do this.
Frequently Asked Questions (FAQs)
Can I apply different Call Disposition Lists to different Coaching Teams?
Yes, you may apply different Call Disposition Lists to different Coaching Teams.
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