- Getting Started
- Intro to Dialpad
- Explore Products and Plans
- Number Porting
- Port In Your Toll-Free US Number
- Port In Your Local US Number
- Port Out Dialpad Numbers
- Porting Rejection Code and Resolution Guide
- Porting FAQs
- International Porting Basics
- International Porting Resources
- International Porting Requirements and Fees
- Country Specific Porting Guides
- United Kingdom Porting Guide
- Argentina Porting Guide
- Turkey Porting Guide
- Sri Lanka Porting Guide
- South Africa Porting Guide
- Romania Porting Guide
- Puerto Rico Porting Guide
- Portugal Porting Guide
- New Zealand Porting Guide
- Netherlands Porting Guide
- Croatia Specific Porting Guide
- Lithuania Porting Guide
- Ireland Porting Guide
- Hong Kong Porting Guide
- Germany Porting Guide
- France Number Porting Guide
- Czech Republic Porting Guide
- Slovakia Porting Guide
- Slovenia Porting Guide
- Estonia Porting Guide
- Denmark Porting Guide
- Finland Porting Guide
- Brazil Porting Guide
- Israel Porting Guide
- Latvia Porting Guide
- Canada Porting Guide
- Norway Porting Guide
- Sweden Porting Guide
- Poland Porting Guide
- Peru Porting Guide
- Panama Porting Guide
- Greece Porting Guide
- Mexico Porting Guide
- Australia Porting Guide
- Cyprus Porting Guide
- Spain Porting Guide
- Switzerland Porting Guide
- Italy Porting Guide
- Bulgaria Porting Guide
- Hungary Porting Guide
- Chile Porting Guide
- Belgium Porting Guide
- Austria Porting Guide
- Porting and Number Customization
- International Porting Guides
- Dialpad Apps
- Your Dialpad App
- Your Dialpad Settings
- Join a Team
- Your Dialpad Profile
- Make Changes to Your Profile
- Manage Your Voicemail
- Customize Your Caller ID
- Set Your Personal Working Hours
- Set a Custom Ring Duration
- SMS Auto-Reply Message
- Individual Call Queues
- Adjust Your Dialpad Audio Settings
- Change or Reset Your Password
- Caller ID FAQs
- Voicemail Issues
- App Troubleshooting
- Subscribe to Dialpad Updates
- Contacts
- Roles & Permissions
- Office Setup
- Dialpad Self-Start Deployment Guide
- Add and Manage Multiple Offices
- Manage an Office
- Turn on Dialpad Ai for Offices & Shared Lines
- Manage a Main Line
- Set Business Hours
- Set Your Office Timezone
- Shared Company Contacts
- Manage Holidays & Routing Rules
- How to Request a New Caller ID Name
- Number Assignment FAQs
- Requirements for New International Geographic and Mobile Phone Numbers
- Hold Music (FAQs)
- Requirements for New International Toll-Free Phone Numbers
- Dialpad Admin
- Admin Settings
- Enable Automatic Call Recording
- Enable External & Outside Transfers
- Enable External SMS/MMS Messaging
- Manage a Company Dictionary
- International Calling
- Use the Enterprise Support Portal
- Bulk User Settings
- Role Based Access Control
- Event Changelog
- Create an API Key
- Bulk Backup for Call Recordings
- IVR and Voicemail Language
- Restricted Internal Search
- Add a Secondary Domain
- Your Team
- Number Management
- IVR Workflows
- Billing
- Billing Information
- View Your Dialpad Billing Summary
- Manage Dialpad Licenses
- Add Credits to Your Dialpad Office
- Purchase Add-on Licenses
- Global Unlimited Calling Add-on
- Unlimited Domestic Calling Add-on
- Credit Card Verification
- On Hold & Suspended Accounts
- Cancel Your Dialpad Account
- Dialpad Billing FAQs
- Dialpad Cancellation and Refund FAQs
- Dialpad Ai
- Departments
- Analytics
- Analytics Essentials
- Charting Data
- Data Export Guidebook
- Export Guide: Total Number of Incoming, Outgoing and Missed calls
- Export Guide: Total Number of Calls
- Export Guide: Total Calls To and From a Number
- Export Guide: Total Number of Automatic Transfers
- Export Guide: Overview of Call Count Over Time
- Export Guide: Calculating Talk Time
- Export Guide: Calculating Response Time
- Export Guide: Service Level Agreement (SLA)
- Contact Center Analytics
- Admin Settings
- Security and Trust
- Account Security
- Multi-Factor Authentication with Dialpad
- Multi-Factor SMS Authentication with Dialpad
- Secure a Compromised Account
- Data Retention Policy
- Data Security & AI Language Models
- Dialpad Sub-processors
- Dialpad + HIPAA
- Sign a Data Processing Agreement (DPA)
- Sign a Business Associate Agreement (BAA)
- How to prevent being flagged as a SPAM caller
- Data Subject Access Request
- E911 Emergency Services
- Security FAQs
- Call Spoofing
- STIR/SHAKEN for Dialpad Users
- Industry Security Events Responses
- Meetings
- Admin Support
- Manage Your Team
- Configure Dialpad Meetings in Meeting Rooms
- Control Meeting Settings for Team Members
- Invite Dialpad Meetings Team Members
- Add & Remove Toll-Free Lines to Your Team
- Enable Google Single Sign-On for Team Members
- Meeting Delegation
- Add a Secondary Admin
- Dialpad Meetings + Dialpad Ai
- Remove Dialpad Meetings Branding
- Large Meetings
- Setup Guide for Dialpad Meeting Room Devices
- Network Requirements for Dialpad Meetings
- Account & Settings
- Join a Team
- Edit Your Dialpad Meetings Profile
- Adjust Your Meetings Settings
- Add, Remove, & Change Meeting PIN
- Manage Your Dialpad Meeting Contacts
- View Upcoming & Past Meetings
- Add & Remove Toll-Free Lines to Your Account
- Delegate a User
- Unique Meeting IDs
- Adjust Your Time Zone
- Adjust Your Dialpad Meetings Notifications
- Using Video with Dialpad Meetings
- Meeting Basics
- Start & Join a Meeting
- Share Your Screen
- Record a Meeting
- Dialpad Meetings Control Basics
- Send & Receive Messages in Dialpad Meetings
- Schedule a Meeting
- Dialpad Meetings Emoji Reactions
- Using Picture-in-Picture (PIP)
- Meeting Countdown Timer
- Moderate a Meeting
- Add & Remove a Co-Host
- Keyboard Shortcuts for Meetings
- Configure Sound, Headset, & Video for Meetings
- Invite Participants During a Meeting
- Social Profiles for Meetings
- External Meetings
- Auto-Dial to Participants
- Join a Meeting Internationally
- Virtual Backgrounds
- Remote Access Control
- Integrations
- Google Calendar + Dialpad Meetings
- Microsoft Outlook + Dialpad Meetings
- Microsoft Teams + Dialpad Meetings
- Slack + Dialpad Meetings
- Miro + Dialpad Meetings
- Intercom + Dialpad Meetings
- HubSpot + Dialpad Meetings
- Third-Party Integrations + Dialpad Meetings
- Salesforce + Dialpad Meetings
- Set Up Salesforce + Dialpad Meetings
- App Support and Permissions
- iOS App for Dialpad Meetings
- Android App for Dialpad Meetings
- Guest Mode for Mobile Users
- Use Over-the-Phone Commands
- Dialpad Meetings Permissions for macOS Users
- Dialpad Meetings Permissions for Windows Users
- Dialpad Meetings System Requirements
- Use the Meetings Desktop App
- Dialpad Meetings Room Device Features
- Analytics
- Billing
- Security
- Frequently Asked Questions
- Admin Support
- Contact Center and Sell
- Contact Center Admin
- Contact Center Settings
- Set Up Call Recording for a Contact Center
- Set Call Routing Rules for Contact Centers
- Skills-Based Call Routing
- Post-Call Wrap-Up Time
- In-Queue Callback
- Call Dispositions
- Agent Screen Capture
- Custom Off Duty Status
- Manage Contact Center Alerts
- Customer Satisfaction (CSAT) Surveys
- Add All-Party Consent States to Exception List
- Contact Center FAQs
- Working in a Contact Center
- Working as a Contact Center Supervisor
- Working as a Contact Center Agent
- Contact Center Launchpad
- Multiple Contact Centers Live Dashboard
- Real-Time Contact Center Management
- Availability Settings vs Active State Settings
- Call Monitoring Features
- Log a Call Disposition
- Using Desk Phones with Your Contact Center
- Coaching Hub
- Unified Conversation History
- Dialpad Sell Only Features
- Dialpad Business Intelligence (BI)
- Dialpad Business Intelligence (BI)
- Dialpad BI Datasets and Data Concepts
- Using Dialpad Business Intelligence (BI)
- Dialpad Business Intelligence Report Tips
- Dialpad Business Intelligence (BI) FAQs
- BI Reporting: Call Metrics By Disposition Report
- BI Reporting: Call Logs Report
- BI Reporting: Call Volumes by Hour and Day of Week
- BI Reporting: Call Volumes by Day Report
- Devices
- Desk Phones and Room Phones
- Supported User and Room Phones
- Purchase or Order a Desk Phone
- Desk Phones FAQs
- Manage a Deskphone
- Provision a Deskphone
- Provision Yealink Devices to Dialpad
- Provision VVX 250, 350 & 450 Obi Edition Devices to Dialpad
- Provision Yealink DECT Devices to Dialpad
- Provision a Poly UCS Desk Phone
- Provision Poly Edge E Devices to Dialpad
- Provision a Cisco Device to Dialpad
- Provision Poly Rove Device to Dialpad
- Provision a Grandstream Desk phone to Dialpad
- Setting up a Yealink T-series Phone
- Setting up a Poly OBi x50 Phone
- Setting up a Yealink DECT Phone
- Network Recommendations for Obi and Polycoms
- Provision an ATA Device
- Deskphone Features
- Headsets and Audio Devices
- Device Troubleshooting
- Desk Phones and Room Phones
- Calls, Messages, and Faxes
- Calling
- Messaging
- Faxing
- Using Dialpad
- Switch a Call Between Devices
- Add a Forwarding Prompt
- Manage Your Dialpad Devices
- Dialpad Everywhere
- Dialpad Companion Mode
- Use your Obihai phone
- Use Your Polycom Phone
- Transfer Calls on Your Polycom
- Transfer Calls to a Hold Queue on your Polycom
- Park a Call on Your Main Line
- Switch between HD and carrier
- Network Testing
- Troubleshooting & Tech Support
- Call Quality Overview
- Quality of Service Dashboard
- Wireless (WiFi) connection issues
- Mic Issues on macOS & Windows Computers
- Network Setup Recommendations
- Home Network Troubleshooting Tips
- Getting Help for your Network Assessment Test Results
- Network Connectivity Warning
- Troubleshooting Poly Studio X Errors
- Poly Studio X : Error 100 — No Physical Network Detected
- Poly Studio X : Error 101 — No IP address
- Poly Studio X : Error 102 — Failure in DNS lookup
- Poly Studio X : Error 103 — Cannot reach service
- Poly Studio X : Error 104 — Configuration service error
- Poly Studio X : Error 105 — Cannot Reach Service
- Integrations
- Salesforce
- Dialpad and Salesforce 101
- Use Salesforce for Dialpad
- Dialpad Ai + Salesforce
- Dialpad for Salesforce FAQs
- Dialpad for Salesforce Lightning
- Salesforce Powerdialer
- Dialpad for Salesforce Classic
- Salesforce Custom Objects & Field Mapping
- Dialpad + Salesforce1
- Dialpad + Salesforce Omni-Channel
- Salesforce Sandbox & Troubleshooting
- Zendesk
- Dialpad Meetings
- Authentication
- User Provisioning
- Productivity Suites
- CRM Integrations
- Other Integrations
- Integrations Overview
- Custom Customer Context
- Enable Click to Call on Third Party Apps
- Chrome Desk Connector
- Dialpad + Microsoft Dynamics 365
- Dialpad + MS Teams
- Microsoft Teams Direct Routing Configuration
- Dialpad + Slack
- Enabling Dialpad Calling through Slack
- Dialpad + Screen Pop
- Dialpad + AutoReach
- Dialpad + Verint
- Dialpad + Playvox
- Dialpad + Intercom
- Dialpad + Zoom
- Dialpad + Kustomer
- Export Dialpad Data to Domo
- Dialpad + Front App
- Dialpad + Hangouts Chat
- Dialpad + Amazon Alexa
- Dialpad + Zapier
- Dialpad + Tenfold
- Dialpad + Shopify
- Salesforce
- Omnichannel
- Workforce Management
- WFM for Admins
- WFM for Agents
- WFM Integrations
- Dialpad WFM Integrations
- WFM + Intercom
- WFM + Zendesk
- WFM + Kustomer
- WFM + Aircall
- WFM + Dixa
- WFM + Talkdesk
- Integrate your HRIS or time off calendar via iCal link
- Time Off Integration FAQs
- Use Google Calendar for Time Off
- HiBob iCal Troubleshooting
- WFM + Google Calendar
- WFM + Calendly
- Sync Schedule to Calendar via iCal
- WFM + Slack
- WFM + Outlook
- WFM APIs
- WFM Forecasting
- WFM Scheduling
- Scheduling 101
- Create a Shift Plan
- Auto-Schedule Shifts
- How to Use Round Robin Scheduling
- Edit a shift
- Scheduling Conflicts
- Scheduling Fill Shifts
- Create an Activity Plan
- Edit Activities or Breaks
- Common Use Cases for Break and Activity Rules
- Using the Coverage Bar
- Activity Plan Troubleshooting
- Switch Time Formats in WFM
- Sync Meetings and Calendar Events
- WFM Reporting
- WFM Metrics
- Using the Performance Report
- Using the Insights Report
- Download a Timesheet
- Edit Timesheets
- Understanding Time-on-Task
- Understanding Average Conversation Time
- Understanding Alternative Average Interaction Time
- Understanding Shrinkage
- Tracking Time on Activities
- Time-on-Task Troubleshooting
- WFM Best Practices
- What’s New
- What's New Roundup
- Product Update Announcements
- Coming Soon
- Past Announcements
- AI Features with More Control
- Upcoming Changes to Manual Contact Syncing
- What is Dialpad Workforce Management (WFM)?
- We’re Simplifying Our Product Names
- Improved Call Transfer Experience
- Upcoming Dialpad Push Notifications Provider Change
- Contact Center Enhancements
- Omnichannel for Multiple Contact Center
- External End-of-Life Notice for OBiTALK
- New Icon. Same Dialpad
- Dialpad IP Address Change [2024]
- Agent Permission Changes
- Audible Off-Duty Notification
- Multiple Contact Center Live Call View Dashboard
- Agent State Behavior Change
- Dialpad App Enhancements Fall 2022
- Agent Global DND and Personal Working Hours Behavior Change
- Change in Analytics Definitions
- Introducing Dark Mode
- Introducing Channel Threading
- Improved Call Controls
- Dialpad Release Notes
- Dialpad Release Notes 25.02.25
- Dialpad Release Notes 25.02.18
- Dialpad Release Notes 25.02.11
- Dialpad Release Notes 25.02.04
- Dialpad Release Notes 25.01.28
- Dialpad Release Notes 25.01.21
- Dialpad Release Notes 25.01.14
- Dialpad Release Notes 24.12.17
- Dialpad Release Notes 24.12.10
- Dialpad Release Notes 24.12.03
- Dialpad Release Notes 24.11.26
- Dialpad Release Notes 24.11.19
- Dialpad Release Notes 24.11.05
- Dialpad Release Notes 24.10.29
- Dialpad Release Notes 24.10.22
- Dialpad Release Notes 24.10.15
- Dialpad Release Notes 24.10.08
- Dialpad Release Notes 24.10.01
- Dialpad Release Notes 24.09.24
- Dialpad Release Notes 24.09.17
- Dialpad Release Notes 24.09.03
- Dialpad Release Notes 24.08.27
- Dialpad Release Notes 24.08.20
- Dialpad Release Notes 24.08.13
- Dialpad Release Notes 24.08.06
- Dialpad Release Notes 24.07.30
- Dialpad Release Notes 24.07.23
- Dialpad Release Notes 24.07.16
- Dialpad Release Notes 24.07.10
- Dialpad Release Notes 24.07.02
- Dialpad Release Notes 24.06.25
- Dialpad Release Notes 24.06.11
- Dialpad Release Notes 24.06.04
- Dialpad Release Notes 24.05.30
- Dialpad Release Notes 24.05.21
- Dialpad Release Notes 24.05.07
- Dialpad Release Notes 24.04.30
- Dialpad Release Notes 24.04.23
- Dialpad Release Notes 24.04.16
- Dialpad Release Notes 24.04.08
- Dialpad Release Notes 24.03.26
- Dialpad Release Notes 24.03.19
- Dialpad Release Notes 24.03.13
- Dialpad Release Notes 24.03.05
- Dialpad Release Notes 24.02.27
- Dialpad Release Notes 24.02.13
- Dialpad Release Notes 24.01.30
- Dialpad Release Notes 24.01.23
- Dialpad Release Notes 24.01.16
- 2023
- Dialpad Release Notes 23.12.19
- Dialpad Release Notes 23.10.02
- Dialpad Release Notes 23.07.31
- Dialpad Release Notes 23.11.21
- Dialpad Release Notes 23.05.15
- Dialpad Release Notes 23.05.09
- Dialpad Release Notes 23.10.20
- Dialpad Release Notes 23.10.13
- Dialpad Release Notes 23.09.26
- Dialpad Release Notes 23.09.20
- Dialpad Release Notes 23.09.12
- Dialpad Release Notes 23.10.09
- Dialpad Release Notes 23.08.08
- Dialpad Release Notes 23.07.11
- Dialpad Release Notes 23.06.21
- Dialpad Release Notes 23.06.06
- Dialpad Release Notes 23.05.23
- Dialpad Release Notes 23.04.16
- Dialpad Release Notes 23.04.06
- Dialpad Release Notes 23.03.17
- Dialpad Release Notes 23.03.04
- Dialpad Release Notes 23.02.15
- Dialpad Release Notes 23.01.27
- Dialpad Release Notes 23.01.20
- Dialpad Release Notes 23.01.06
- 2022
- Dialpad Release Notes 22.12.09
- Dialpad Release Notes 22.12.02
- Dialpad Release Notes 22.11.18
- Dialpad Release Notes 22.11.04
- Dialpad Release Notes 22.10.31
- Dialpad Release Notes 22.10.25
- Dialpad Release Notes 22.10.07
- Dialpad Release Notes 22.09.23
- Dialpad Release Notes 22.09.16
- Dialpad Release Notes 22.09.02
- Dialpad Release Notes 22.08.26
- Dialpad Release Notes 22.08.12
- Dialpad Release Notes 22.08.08
- Dialpad Release Notes 22.07.29
- Dialpad Release Notes 22.07.25
- Dialpad Release Notes 22.07.18
- Dialpad Release Notes 22.07.11
- Dialpad Release Notes 22.07.06
- Dialpad Release Notes 22.06.27
- Dialpad Release Notes 22.06.21
- Dialpad Release Notes 22.06.13
- Dialpad Release Notes 22.05.27
- Dialpad Release Notes 22.05.13
- Dialpad Release Notes for 22.05.04
- Dialpad Release Notes for 22.04.22
- Dialpad Release Notes 22.04.29
- Dialpad Release Notes for 22.03.04
- Dialpad Release Notes for 22.02.25
- Dialpad Release Notes for 22.02.11
- Dialpad Release Notes for 22.01.31
- Dialpad Release Notes for 22.01.14
- Dialpad Release Notes for 22.01.07
- Changes to CSAT Response Rates and Exports (March 31, 2022)
- 2021
- Dialpad Release Notes for 21.12.10
- Dialpad Release Notes for 21.12.06
- Dialpad Release Notes for 21.11.19
- Dialpad Release Notes for 21.11.15
- Dialpad Release Notes for 21.11.01
- Dialpad Release Notes for 21.10.22
- Dialpad Release Notes for 21.10.18
- Dialpad Release Notes for 21.10.12
- Dialpad Release Notes for 21.10.04
- Dialpad Release Notes for 21.09.24
- Dialpad Release Notes for 21.09.17
- Dialpad Release Notes for 21.09.14
- Dialpad Release Notes for 21.09.03
- Changes to Call Counts (May 14th, 2021)
- Dialpad Meetings Release Notes
- Dialpad Meetings Release Notes 24.12.10
- Dialpad Meetings Release Notes 24.12.03
- Dialpad Meetings Release Notes 24.11.19
- Dialpad Meetings Release Notes 24.10.22
- Dialpad Meetings Release Notes 24.10.15
- Dialpad Meetings Release Notes 24.10.08
- Dialpad Meetings Release Notes 24.10.01
- Dialpad Meetings Release Notes 24.09.17
- Dialpad Meetings Release Notes 24.09.03
- Dialpad Meetings Release Notes 24.08.27
- Dialpad Meetings Release Notes 24.08.09
- Dialpad Meetings Release Notes 24.07.30
- Dialpad Meetings Release Notes 24.07.09
- Dialpad Meetings Release Notes 24.07.02
- Dialpad Meetings Release Notes 24.06.25
- Dialpad Meetings Release Notes 24.06.15
- Dialpad Meetings Release Notes 24.06.11
- Dialpad Meetings Release Notes 24.06.05
- Dialpad Meetings Release Notes 24.05.28
- Dialpad Meetings Release Notes 24.05.21
- Dialpad Meetings Release Notes 24.05.07
- Dialpad Meetings Release Notes 24.04.30
- Dialpad Meetings Release Notes 24.04.23
- Dialpad Meetings Release Notes 24.04.16
- Dialpad Meetings Release Notes 24.04.08
- Dialpad Meetings Release Notes 24.03.26
- Dialpad Meetings Release Notes 24.03.19
- Dialpad Meetings Release Notes 24.03.05
- Dialpad Meetings Release Notes 24.02.27
- Dialpad Meetings Release Notes 24.02.20
- Dialpad Meetings Release Notes 24.02.09
- Dialpad Meetings Release Notes 24.01.16
- 2023
- Dialpad Meetings Release Notes 23.12.19
- Dialpad Meetings Release Notes 23.12.11
- Dialpad Meetings Release Notes 23.12.01
- Dialpad Meetings Release Note 23.11.03
- Dialpad Meetings Release Notes 23.10.27
- Dialpad Meetings Release Notes 23.10.20
- Dialpad Meetings Release Notes 23.10.13
- Dialpad Meetings Release Notes 23.10.02
- Dialpad Meetings Release Notes 23.10.20
- Dialpad Meetings Release Notes 23.09.13
- Dialpad Meetings Release Notes 23.08.24
- Dialpad Meetings Release Notes 23.06.16
- Dialpad Meetings Release Notes 23.06.03
- Dialpad Meetings Release Notes 23.05.05
- Dialpad Meetings Release Notes 23.03.30
- Dialpad Meetings Release Notes 23.02.23
- Dialpad Meetings Release Notes 23.02.09
- Dialpad Meetings Release Notes 23.01.20
- Dialpad Meetings Release Notes 23.11.21
- 2022
- Dialpad Meetings Release Notes 22.12.02
- Dialpad Meetings Release Notes 22.10.12
- Dialpad Meetings Release Notes 22.09.07
- Dialpad Meetings Release Notes 22.08.31
- Dialpad Meetings Release Notes 22.08.26
- Dialpad Meetings Release Notes 22.08.12
- Dialpad Meetings Release Notes 22.08.03
- Dialpad Meetings Release Notes 22.07.01
- Dialpad Meetings Release Notes 22.07.14
- Dialpad Meetings Release Notes 22.06.24
- Dialpad Meetings Release Notes 22.06.09
- Dialpad Meetings Release Notes 22.06.01
- Dialpad Meetings Release Notes 22.05.27
- Dialpad Meetings Release Notes 22.05.12
- Dialpad Meetings Release Notes 22.04.29
- Dialpad Meetings Release Notes 22.02.23
- Dialpad Meetings Release Notes 22.02.09
- Dialpad Meetings Release Notes 22.01.12
- Dialpad Meetings Release Notes 22.01.19
- Dialpad Meetings Release Notes 22.01.05
- Dialpad Meetings Rebrand
- 2021
- Dialpad Meetings Release Notes 21.11.17
- Dialpad Meetings Release Notes 21.10.27
- Dialpad Meetings Release Notes 21.09.17
- Dialpad Meetings Release Notes 21.10.06
- Dialpad Meetings Release Notes for 21.06.09
- Dialpad Meetings Release Notes for 21.12.08
- Dialpad Meetings Release Notes for 21.09.08
- Dialpad Meetings Release Notes for 21.09.29
- Dialpad Meetings Release Notes for 21.06.30
- Dialpad Meetings Release Notes for 21.07.14
- Dialpad Meetings Release Notes for 21.11.10
- Dialpad Meetings Release Notes for 21.09.03
- Dialpad Meetings Release Notes for 21.06.23
- Dialpad Meetings Release Notes for 21.09.22
- Dialpad Meetings Release Notes 21.12.01
- Dialpad Meetings Release Notes for 21.05.26
- Dialpad Meetings Release Notes for 21.10.20
- Dialpad Meetings Release Notes for 21.04.28
- Dialpad Meetings Release Notes for 21.06.02
- Dialpad Meetings Release Notes for 21.04.21
- Dialpad Meetings Release Notes for 21.05.05
- Dialpad Meetings Release Notes for 21.04.07
- Dialpad Meetings Release Notes for 21.03.31
- Dialpad Meetings Release Notes for 21.03.24
- Dialpad Meetings Release Notes for 21.03.17
- Dialpad Mobile Release Notes
- Android Release Notes
- Android Release Notes 24.10.29
- Android Release Notes 24.09.17
- Android Release Notes 24.09.03
- Android Release Notes 24.08.26
- Android Release Notes 24.08.13
- Android Release Notes 24.07.30
- Android Release Notes 24.06.18
- Android Release Notes 24.06.11
- Android Release Notes 24.05.14
- Android Release Notes 24.04.23
- Android Release Notes 24.03.26
- Android Release Notes 24.04.16
- Android Release Notes 24.03.19
- Android Release Notes 24.03.05
- Android Release Notes 24.02.27
- Android Release Notes 24.01.30
- Android Release Notes 24.01.16
- Android Release Notes 24.01.05
- Android Release Notes 23.12.12
- Android Release Notes 23.11.18
- Android Release Notes 23.10.13
- Android Release Notes 23.10.07
- Android Release Notes 23.09.08
- Android Release Notes 23.08.07
- Android Release Notes 23.08.01
- Android Release Notes 23.06.27
- Android Release Notes 23.06.15
- Android Release Notes 23.05.25
- Android Release Notes 23.05.08
- Android Release Notes 23.03.17
- Android Release Notes 23.02.24
- Android Release Notes 23.01.20
- Android Release Notes 22.10.28
- Android Release Notes 22.08.12
- Android Release Notes 22.07.13
- iOS Release Notes
- iOS Release Notes 24.12.17
- iOS Release Notes 24.11.05
- iOS Release Notes 24.06.18
- iOS Release Notes 24.05.14
- iOS Release Notes 24.05.02
- iOS Release Notes 24.04.23
- iOS Release Notes 24.04.16
- iOS Release Notes 24.03.19
- iOS Release Notes 24.03.05
- iOS Release Notes 24.02.23
- iOS Release Notes 24.02.21
- iOS Release Notes 24.01.30
- iOS Release Notes 24.01.16
- iOS Release Notes 23.12.21
- iOS Release Notes 23.12.01
- iOS Release Notes 23.11.18
- iOS Release Notes 23.11.06
- iOS Release Notes 23.10.13
- iOS Release Notes 23.08.10
- iOS Release Notes 23.07.20
- iOS Release Notes 23.07.12
- iOS Release Notes 23.05.29
- iOS Release Notes 23.05.19
- iOS Release Notes 23.04.24
- iOS Release Notes 23.04.10
- iOS Release Notes 23.04.02
- iOS Release Notes 23.03.24
- iOS Release Notes 23.03.17
- iOS Release Notes 23.02.16
- iOS Release Notes 23.01.20
- iOS Release Notes 22.12.02
- iOS Release Notes 22.10.28
- iOS Release Notes 22.07.08
- iOS Release Notes 22.06.06
- Android Release Notes
- Dialpad Meetings Mobile Release Notes
- Dialpad Meetings iOS Release Notes
- Dialpad Meetings iOS Release Notes 24.10.23
- Dialpad Meetings iOS Release Notes 24.05.14
- Dialpad Meetings iOS Release Notes 24.02.21
- Dialpad Meetings iOS Release Notes 23.01.20
- Dialpad Meetings iOS Release Notes 22.09.27
- Dialpad Meetings iOS Release Notes 22.07.26
- Dialpad Meetings iOS Release Notes 22.07.08
- Dialpad Meetings iOS Release Notes 22.06.13
- Dialpad Meetings Android Release Notes
- Dialpad Meetings Android Release Notes 24.12.17
- Dialpad Meetings Android Release Notes 24.10.21
- Dialpad Meetings Android Release Notes 24.06.18
- Dialpad Meetings Android Release Notes 24.05.14
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Agent Screen Capture
Improve coaching and training by turning on agent screen capture to view agent desktop activity during a call.
Who can use this
Agent screen capture is part of Dialpad's Support plans as well as the Premium Dialpad Sell plan. It is also available as a paid add-on.
Enable agent screen capture
To enable agent screen capture:
Navigate to Dialpad Admin Settings > Contact Centers and select the desired Contact Center
Go to Advanced Settings > Automatic Call Recording
Select Also Record Agent's Screen
Note
This can be enabled or disabled for both inbound and outbound calls
Chrome OS users
If you use Chrome OS, your Company Admin must also submit a screen capture request to Google.
Using this form, enter the following details:
Company name
Domain name
Organization unit
Dialpad Contact Center as the contact center solution
Enter https://dialpad.com in the URL allowlist for screen recording
Check the Multi-screen capture checkbox
View a screen capture
To view a screen capture:
Navigate to Dialpad Admin Portal > Conversation History
Search or filter for the call history you want to view and select the Video Camera icon beside the call
Download a screen capture
To download a screen capture:
Navigate to Dialpad Admin Portal > Conversation history
Search or filter for the call history you want to view
Select a call with a screen capture
Select Download data > Download screen recording
Note
If your agents have multiple screens, the screen capture will only download what's recorded on the first screen.
System requirements
There are different system requirements depending on your Dialpad permissions.
Admins |
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Agents |
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Frequently asked questions
What is the retention period for a screen capture?
By default, screen captures are retained for one year and then deleted.
Will I still see audio recordings too?
Yes. While screen capture does contain audio, you will still get separate audio files.
Will multiple screens be recorded?
Yes, if your agent uses multiple screens, both are recorded and visible during playback.
Why does the image appear broken?
If you see a broken-up image when reviewing a screen recording, this indicates a period of poor connectivity.
Will the screen capture continue to record if the call is transferred internally from a Contact Center (where the screen capture feature is enabled) to a Dialpad user?
No, this feature is only available to a Contact Center if enabled.
Will agents be aware their screen is being recorded?
Yes, the agent will see a notification banner at the bottom of their Dialpad app.
Table of contents
- Enable agent screen capture
- View a screen capture
- Download a screen capture
- System requirements
- Frequently asked questions
- What is the retention period for a screen capture?
- Will I still see audio recordings too?
- Will multiple screens be recorded?
- Why does the image appear broken?
- Will the screen capture continue to record if the call is transferred internally from a Contact Center (where the screen capture feature is enabled) to a Dialpad user?
- Will agents be aware their screen is being recorded?