Individual Call Queues

Using a hold queue on your personal line is a helpful tool that makes sure you don't miss important calls. It makes you look more professional, shows that you care about people's time, and helps you manage incoming calls easily. 

Plus, it reduces interruptions, so you can concentrate better on your tasks.

Let's dive into the details.

Enable individual call queue

To enable your individual call queue, head to Your Settings from Dialpad.com 

1. Select Call Handling and Voicemail
2. Select Show Advanced Options
3. Navigate to Call Queueing
4. Select Enable call queuing

Next, customize your queue experience by choosing your: 

• Max queue size: The largest amount of callers that can be in your hold queue at one time.
• Max queue wait size: The longest a caller can remain in your hold queue. 
• Hold greeting: The message callers will hear when they enter your hold queue. 
  • Choose to record your own hold greeting, upload an mp3 file, or use Dialpad's default greeting. 
• Exit number: The number callers can press to exit the hold queue and leave a voicemail. 

Frequently asked questions

Can I use a custom hold greeting?

Absolutely!  Choose to record a new greeting, or upload your own MP3 file. 

Can I use my individual call queue on my mobile device?

No. Individual call queues are only available if you are answering calls from your desk phone or your forwarding phone number.

Can I use my individual call queue on my Dialpad web app?

No. Individual call queues are only available if you are answering calls from your desk phone or your forwarding phone number.

Why don't I see the option for my own call queue? 

Individual call queues are only available to users on Enterprise Ai Voice or Ai Sales Center plans.