Send & Receive a Shared Line Message

  • Updated

You can send and receive messages from Shared Lines such as a Main Line, Department, or Call Center.

Let's take a closer look at how to manage messages across Shared Lines.

Send a Message

To send a message from a shared line, head to your Dialpad app. 

  1. Select Send a Message
  2. Select the drop-down menu arrow next to "New Message From"
  3. Select which shared line/number to send your message from 
  4. Enter a contact's name or number and type your message

Recipients will see the Shared Line's name and number, along with your name, as the sender.


Receive a Message

To receive a Shared Line Message, head to your Dialpad app

  1. Navigate to the Shared Line 
  2. Navigate to Messages 
  3. Select the received message in your list of incoming notifications

You'll also see the number of notifications listed alongside the Shared Line's name in the sidebar of the Dialpad app.

Frequently Asked Questions

Can I send SMS or MMS to toll-free lines?

No. Currently, we support:

  • SMS/MMS texts to local numbers assigned to Mainlines, Departments or Call Centers

If you try to send a message from your toll-free number, we'll revert to using the available local line instead. If that's not available (meaning you didn't add a local # to your Department or Call Center), we'll default to using your Main Line.

I sent a message to a contact from my Department / Call Center, but it's displaying as my Main Line — why?

If you didn't add a local number to your Department or Call Center, Dialpad will default to using your Main Line as the outbound ID.

Can I send a message from a secondary number (group or personal)?

No, only a primary number can be used to send or reply to a message — even when replying to a message that was received on a secondary number.

That said, when the primary number is not SMS-capable, Dialpad will then send the message from the first SMS-capable number on the list.