Swap & Reassign Numbers

Just because you assign a number in Dialpad doesn't mean you're stuck with it. In fact, all plan types can swap or reassign numbers around on their accounts. 

For Standard plans, send a request to our support team with the changes you'd like to make to your account.

For Pro and Enterprise plans, Admins can manage these changes straight from their Admin settings page.

Let's take a look at the options Pro and Enterprise Admins have when it comes to number assignments, starting with removing a user line.

Remove a Number

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If your users have more than one line assigned to them, you can remove a secondary number:

  • From Dialpad.com, navigate to Admin Settings > Office > Users
  • Find the user and select Options > Calling > Manage Phone Numbers
  • Select Remove next to the secondary number

Once you confirm the changes, your removed number will be placed in your Unassigned Numbers for you to access later on or reassign elsewhere.

Swap a Number

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Need to swap your User's primary number for another one? Here's how:  

  • From Dialpad.com, navigate to Admin Settings > Office > Users
  • Find your User and select Options > Calling > Swap Phone Number
  • From the pop-up window, you can choose the following:
    • Select by searching area code or major city name for a number
    • Select one of our suggested numbers 
    • Select Unassigned Numbers to pull from your unassigned pool 

Once you confirm the changes, your User's previous number will be placed in your Unassigned Numbers for you to access later on or reassign elsewhere.

Reassign an Unassigned or Reserved Number

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Here's how to reassign unassigned or reserved numbers:

  • From Dialpad.com, navigate to Admin Settings > Office > Users > Reserved Numbers
  • Find the unassigned number and select Options > Assign This Number
  • From the pop-up window, search for an Office, User, Department, or Call Center
  • Select Re-Assign and confirm any billing changes to finalize

Delete an Unassigned or Reserved Number

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You also have the ability to remove an unassigned or reserved number from this page if you no longer wish to own that number:

  • From Dialpad.com, navigate to Admin SettingsOffice UsersReserved Numbers
  • Find the unassigned number and select Remove this number
    • If you'd like to remove numbers in bulk, fill the checkboxes next to the numbers and select the Trash icon at the top
  • Confirm your changes to remove the number(s)

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