Swap & Reassign Numbers

Just because you were assigned a number in Dialpad doesn't mean you're stuck with it.

In fact, all plan types can swap or reassign numbers around on their accounts. 

Let's take a look at the options Admins have when it comes to number assignments, starting with removing a user line.

Remove a Number

If your users have more than one line assigned to them, you can remove a secondary number:

  • From Dialpad.com, navigate to Admin Settings
  • From the Office section, select Users
  • Find the User and click Options
  • Select Calling from the drop-down menu, and click Manage Phone Numbers
  • Select Remove next to the secondary number

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Once you confirm the changes, your removed number will be placed in your Unassigned Numbers (your Reserve Pool) for you to access later on or reassign elsewhere.

Don't forget — there is a fee for maintaining numbers in your Reserve Pool. 

Swap a Number

Need to swap your User's primary number for another one?

Here's how:  

  • From Dialpad.com, navigate to Admin Settings > Office > Users
  • Find your User and select Options > Calling > Swap Phone Number
  • From the pop-up window, you can choose the following:
    • Select by searching area code or major city name for a number
    • Select one of our suggested numbers 
    • Select Unassigned Numbers to pull from your unassigned pool 

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Once you confirm the changes, your User's previous number will be placed in your Unassigned Numbers for you to access later on or reassign elsewhere.

Reassign an Unassigned or Reserved Number

Here's how to reassign unassigned or reserved numbers:

  • From Dialpad.com, navigate to Admin Settings > Office > Users > Reserved Numbers
  • Find the unassigned number and select Options > Assign This Number
  • From the pop-up window, search for an Office, User, Department, or Call Center
  • Select Re-Assign and confirm any billing changes to finalize

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Delete an Unassigned or Reserved Number

You also have the ability to remove an unassigned or reserved number from this page if you no longer wish to own that number:

  • From Dialpad.com, navigate to Admin SettingsOffice UsersReserved Numbers
  • Find the unassigned number and select Remove this number
    • If you'd like to remove numbers in bulk, fill the checkboxes next to the numbers and select the Trash icon at the top
  • Confirm your changes to remove the number(s)

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