Add a Forwarding Prompt

  • Updated

Mobile device picking up voicemails before Dialpad? If you've disabled inbound HD Calling, you can still have your Dialpad calls routed to your Dialpad Inbox. Here's how:

  1. > Your Settings > Your Devices > Advanced Settings (bottom right-hand side)
  2. Check Answer Forwarded Calls


When an incoming Dialpad call reaches your device's voicemail, Dialpad will play a "Press 1 Prompt". Since your voicemail won't press 1, Dialpad pushes the voicemail to your Dialpad Inbox.

Checking this option will also ensure that any declined Dialpad calls end up in your Dialpad voicemail rather than your personal device.

Keep in mind that if you answer a call, you'll still need to Press 1.