Use the Android App

Dialpad's cloud-based phone system lets you stay connected in real-time across all your existing devices, including those that run Android.

If you haven't already done so, download and install the Dialpad for Android app from the Google Play Store.

Note 

We are currently on the Android App v7.2.4, please make sure you update your Dialpad App when needed, to ensure you can enjoy all of our robust mobile features. 

Let's get you set up with how to use your Dialpad Android App. 

Calling

Place a Call

To place a call, navigate to the Home tab and select the Plus ('+') icon > New Call, or select the Phone icon while viewing a conversation thread with any contact.

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Receive a Call

To receive a call, select the Phone icon if your Android device is inactive (left) or select the Answer button if your Android device is active (right).dp-android-app-receive-answer.png

 

Record a Call

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To record a call, select the Rec Off button. You can also stop recording a call by selecting the Rec On button. Callers will hear an alert when call recording has been turned on.

Call recordings are available for playback in the Android app, too. Navigate to Inbox > Recordings and select the call to listen to. To download call recordings, you'll need to launch Dialpad from a laptop or desktop.

Transfer a Call

To transfer a call, select More > Transfer Caller and choose the contact from the list or enter their name.

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Add a Caller

To add a caller, select MoreAdd a caller and choose the contact from the list or enter their name.

You can add up to 3 callers to an active call.

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Call with Android Dialer

Decide whether your personal, carrier-issued number or your Dialpad number is displayed when placing calls through your Android device's Phone app (native dialer). By default, we'll use your personal, carrier-issued number.dp-android-app-calls-from-dialer.png

To change this, navigate to Settings > Outbound Caller ID > Calls from the Android Dialer and select the number that caller ID will display:

  • Use Dialpad caller ID: Select this for caller ID to display your Dialpad number; a record of calls completed through this method will appear in Dialpad
  • Use mobile number: Select this for caller ID to display your personal, carrier-issued number; a record of calls completed through this method will appear in your Android device's call log, not Dialpad
  • Ask before each call: Upon dialing a number, you'll get to choose between your Dialpad number or your personal, carrier-issued number

Messaging

Send a Message

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To send a message, select the Plus ('+') iconNew Message and enter the contact's name or number. You'll then select their name or number and can start composing a message.

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If you've recently chatted with the contact, find their name in the Home tab under the Recents section. Open the conversation thread and compose a message to send.

Receive a Message

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To check your received messages, you'll receive notifications in three different forms:

  • In-App: Open the Dialpad app, and you'll see the contact in bold with a blue dot next to their profile picture in the Favorites or Recent section; additionally, a list of 'new events' will appear at the bottom of your screen
  • Drop-Down: From outside the Dialpad app, you'll receive a drop-down notification that includes quick reply messages to select as well as buttons to mark the message as read or reply directly from the notification
  • Notification Dot: A small, colored dot will appear attached to the Dialpad app's icon on your home screen and in your app drawer

Group Messages

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To send a group message, select the Plus ('+') iconNew Message and enter all contacts' names or numbers, then start composing a message.

Open the conversation thread for a group and select the Info ('i') icon to see additional details. It will display who's in the group and give the option to view their profiles, send individual messages, or call.

Here you're also able to turn off group notifications for this group and rename the group.

Archive a Conversation Thread

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To archive a thread, long-press the conversation thread from the Home tab and select the Archive button that appears at the top of the screen.

Share from Outside Apps

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To share content from an outside app, select the Share buttonDialpad. You'll then get to choose a contact in the Dialpad app to share the content with.

Check Your Inbox

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To check your inbox, select the 3-Bar iconInbox. Your inbox organizes itself into categories including New Notifications, Calls, Missed Calls, Voicemails, Recordings, Messages, Starred, and Spam.

Manage Contacts

Search for a Contact

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To search for a contact, select the Search (magnifying glass) icon in the top-right corner of the app and enter a name in the search bar. You'll immediately get results with the contact's name and number.

If you select a contact, you'll open your conversation thread. You're then able to send a message, call, or view their profile.

Favorite a Contact

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To favorite a contact, open a conversation thread and select the Info ('i') iconFavorite (star) icon. Navigate to the Favorites section in the Home tab to see all favorited contacts.

Add New Contact

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To add a contact, select the Plus ('+') iconAdd Contact and enter information including name, phone number, email address, company, role, and URL.

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You can also add unsaved numbers as new contacts. Open the conversation thread with an unsaved number and select New Contact or Add to Existing.

Add New Contact from a Group

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To add a new contact from a group, open your conversation thread and select the Info ('i') icon3-Dot icon (next to the unsaved number) > New contact.

Enter information including name, phone number, email address, company, role, and URL.

View a Contact Profile

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To view a contact profile, open the conversation thread and select the Info ('i') icon. It will display additional details about this contact and any integrations shared between you.

Caller ID

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To adjust your caller ID for individual calls, select one of these options as shown above:

  • Long-press the Call (phone) icon when you're in a conversation thread to choose an available caller ID
  • Navigate to Settings > Outbound Caller ID
  • Select the Plus ('+') iconNew CallCall from and choose the caller ID

To adjust your caller ID for all calls, you'll need to navigate to your global caller ID settings from the web portal.

Block a Number

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To block a number, navigate to your conversation thread and select the Info ('i') Pencil icon3-Dot iconBlock or Mark as Spam.

Do Not Disturb & Custom Status

Set Do Not Disturb

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To turn on Do Not Disturb mode, select the 3-Bar iconDo Not Disturb. Select Set a Timer if you'd like Do Not Disturb mode to turn off after a specific amount of time passes.

Set Custom Status

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To set a custom status, select the 3-Bar iconSet Your Status. Dialpad will let you enter text and emoji manually, but there are also preset statuses to choose from.

App Settings

To access settings, select the 3-Bar icon in the top-left corner of the Dialpad app and then select Settings.

HD Calling

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HD Calling will use an internet connection for inbound and outbound calls. It requires a stable cellular or WiFi network, which results in better call quality.

Receive Notifications For

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Choose to receive notifications for messages, missed calls, and voicemails.

Notification Settings

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In the Notification Settings section, select your ringtone as well as the format in which notifications are delivered to your Android device. You can also enable or disable the ability to silence all other notifications while on a call.

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To customize notifications and how they're delivered, you'll need to select Manage Notifications. It opens a separate menu that varies in appearance between Android devices based.

Use this menu to choose how notifications for new messages, missed calls, and voicemails appear.

 

Advanced Settings

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In the Advanced section, you'll find another group of options. You can turn off Ring this device if you'd like to avoid receiving notifications twice on both your Android device and your native device such as a laptop.

Dialpad Everywhere will display Dialpad over other apps on your Android device, allowing you to accept and remain on a call with another app open simultaneously.

Enable Allow data with low battery even if you'd like Dialpad to operate when your Android device's battery is low.

Smart Reply suggests replies to new messages that are only visible to you until you tap to share. Dialpad only offers Smart Reply in English at this time.

In-app notifications allow Dialpad to alert you of notifications while still in the Dialpad app.

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You'll discover some helpful options at the very bottom of the Settings menu. To visit our Help Center from the app, select Help. There's also a selection to open our legal and privacy policy.

Finally, you can select Log Out to sign out of the Dialpad app on your Android device.

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