Dialpad's cloud-based phone system lets you stay connected in real-time across all your existing devices, including those that run Android.
Place a Call
To place a call in the Android app, select the '+' icon > New Call or select the Phone icon while viewing a conversation thread with any contact.
Receive a Call
To receive a call in the Android app, select the Phone icon if your Android device is inactive (screen off) or select the Answer button if your Android device is active.
Transfer a Call
To transfer a call, select More > Transfer Caller and choose the contact from the list or enter their name.
For a more visual view of how to transfer a call in the Android mobile app check out our Transfer Call article here.
Add a Caller
To add a caller, select More > Add a caller and choose the contact from the list or enter their name.
Call with Android Dialer
Decide whether your personal, carrier-issued number or your Dialpad number is displayed when placing calls through your Android device's Phone app (native dialer). By default, we'll use your personal, carrier-issued number.
To change this, navigate to Settings > Outbound Caller ID > Calls from the Android Dialer and select the number that caller ID will display:
- Use Dialpad caller ID: Select this for caller ID to display your Dialpad number; a record of calls completed through this method will appear in Dialpad
- Use mobile number: Select this for caller ID to display your personal, carrier-issued number; a record of calls completed through this method will appear in your Android device's call log, not Dialpad
- Ask before each call: Upon dialing a number, you'll get to choose between your Dialpad number or your personal, carrier-issued number
Record a Call
To record a call, select the Rec Off button. You can also stop recording a call by selecting the Rec On button. Callers will hear an alert when call recording has been turned on.
Call recordings are available for playback in the Android app, too. Navigate to Inbox > Recordings and select the call to listen to. To download call recordings, you'll need to launch Dialpad from a laptop or desktop.
Search for a Contact
To search for a contact, select the Search (magnifying glass) icon in the top-right corner of the app and enter a name in the search bar. You'll immediately get results with the contact's name and number.
If you select a contact, you'll open your conversation thread. You're then able to send a message, call, or view their profile.
Favorite a Contact
To favorite a contact, open your conversation thread with them and select the Info ('i') icon > Favorite (star) icon. It will add this contact to the Favorites section on the Home menu.
Add New Contact
To add a contact, select the Plus ('+') icon > Add Contact and enter information including name, phone number, email, company, role, and URL.
You can also add unsaved numbers as new contacts. Open up the conversation thread with an unsaved number and select on New Contact or Add to Existing.
Add New Contact from a Group
To add a new contact from a group, open your conversation thread and select the Info ('i') icon > 3-Dot icon (next to the unsaved number) > New contact. From there, enter information including name, phone number, email, company, role, and URL.
View Your Contact's Profile
To view your contact's profile, open your conversation thread and select the Info ('i') icon in the top-right corner. It will display additional details about this contact and any integrations shared between you.
To adjust your caller ID for individual calls, select one of these options as shown above:
- Long-press the Call (phone) icon when you're in a conversation thread to choose an available caller ID
- Navigate to Settings > Outbound Caller ID
- Select the Plus ('+') icon > New Call > Call from and choose the caller ID
To adjust your caller ID for all calls, you'll need to navigate to your global caller ID settings.
Keep in mind that any interactions with your Department or Call Queue lines will default to the respective ID.
Block a Caller
To block a caller, navigate to your conversation thread and select the Info ('i') > Pencil icon > 3-Dot icon > Block or mark as spam.
Do Not Disturb & Custom Status
Set Do Not Disturb
To turn on Do Not Disturb mode, select the 3-Bar icon > Do not disturb. Select Set a timer if you'd like Do Not Disturb mode to turn off after a specific amount of time passes.
Set Custom Status
To set a custom status, select the 3-Bar icon > Set your status. Dialpad will let you enter text and emoji manually, but there are also preset statuses to choose from.
Check Your Inbox
To check your inbox, select the 3-Bar icon > Inbox. Your inbox organizes itself into categories including New Notifications, Calls, Missed Calls, Voicemails, Recordings, Messages, Flagged, and Spam.
Send a Message
To send a message, select the Plus ('+') icon > New Message and enter the contact's name or number. You'll then select their name or number and can start composing a message.
If you've recently chatted with the contact, you'll find their name in the Home menu. Select a contact to open your conversation thread. From there, you're able to start composing a message.
Receive a Message
To check your received messages, you'll receive notifications in three different forms:
- In-App: Open the Dialpad app, and you'll see a the contact in bold with a blue dot next to their profile picture in the Favorites or Recent section; additionally, a list of 'new events' will appear at the bottom of your screen
- Drop-Down: From outside the Dialpad app, you'll receive a drop-down notification that includes quick reply messages to select as well as buttons to mark the message as read or reply directly from the notification
- Notification Dot: Aside from inserting its app icon in your Android device's status bar, the Dialpad app will also add a small, colored dot to the app icon on your home screen in the app drawer
To message a group, select the Plus ('+') icon > New Message and enter the contacts to start composing a message.
Open your conversation thread for the group and select the Info ('i') icon to see additional details. You'll see who's in the group and have the option to view their profiles, send individual messages, or call.
Here you're also able to turn off group notifications and rename the group.
Archive a Conversation Thread
To archive a thread, long-press the conversation thread from the Home menu and select the Archive button that appears at the top of the screen.
Share from Outside Apps
To share content from an outside app, select the Share button > Dialpad. You'll then get to choose a contact in the Dialpad app to share the content with.
Not only are your HD Calling and Outbound Caller ID options nestled under Settings, but also the ability to adjust the type of notifications you receive as well as how you receive them.
Receive Notifications For
By default, these options are toggled on, but you can always opt to turn off notifications for messages, missed calls, and voicemails.
In the Notification Settings section, select your ringtone as well as the format in which notifications are delivered to your Android device. You can also enable or disable the ability to silence all other notifications while on a call.
To customize notifications and how they're delivered, you'll need to select Manage Notifications. It opens a separate menu that varies in appearance between Android devices based.
Use this menu to choose how notifications for new messages, missed calls, and voicemails appear.
In the Advanced section, you'll find another group of options. You can turn off Ring this device if you'd like to avoid receiving notifications twice on both your Android device and your native device such as a laptop.
Dialpad Everywhere will display Dialpad over other apps on your Android device, allowing you to accept and remain on a call with another app open simultaneously.
Enable Allow data with low battery even if you'd like Dialpad to operate when your Android device's battery is low.
Smart Reply suggests replies to new messages that are only visible to you until you tap to share. Dialpad only offers Smart Reply in English at this time.
In-app notifications allow Dialpad alert you of notifications while still in the Dialpad app.
Finally, you can select Log Out to sign out of the Dialpad app on your Android device.