Park a Call on Your Main Line

 

With call parking, calls that come into your Dialpad lines can be parked on your Main Line (i.e. placed on hold) for any other team member to claim. An Office can park up to 50 calls at a time on their Main Line.

Let's take a look at parking a call in Dialpad.

Park a Call — Desktop

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From the Dialpad app during an active call, select Park.

Dialpad will then park the call on the Main Line for any other team member to claim.

You're able to resume a normal workflow in Dialpad after parking a call.

Unpark a Call — Desktop

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From the Dialpad app, choose the Main Line in your list of Departments and select Parked Take Call.

In the list of parked calls, you'll see the caller ID, who parked the call, and the time at which the call was parked.

Taking a parked call will launch the active call screen in Dialpad.

Park a Call — Polycom VVX (OBi Edition)

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From a Polycom VVX (OBi Edition) device during an active call, select MorePark.

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Dialpad will then park the call on the Main Line for any other team member to claim.

Unpark a Call — Polycom VVX (OBi Edition)

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From a Polycom VVX (OBi Edition) device, select More while not on an active call to see the number of calls parked on the Main Line.

Select Parked Calls to drill down into any of the parked calls

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