Park a Call on Your Main Line

  • Updated

Let's take a look at how parking a call works.

Park a Call 

To park a call from the Dialpad desktop or browser app press the Park icon (park_icon.png) during an active call.

Dialpad will park the call and place it in the Parked section of the Main Line's inbox, ready for another team member to take over.

Unpark a Call 

To unpark a call from the Dialpad app, navigate to the Parked section of your Shared Line inbox.

Here you'll see the caller's name, or Caller ID, as well as who parked the call and at what time.

Select Take call to join the call and connect with the caller. 

take_parked_call.png

Park a Call — Polycom VVX (OBi Edition)

To park a call on a Polycom VVX (OBi Edition) phone, select More and click Park.

poly_park.png

Dialpad will park the call on the Main Line for any other team member to claim.

poly_park_succesful.png

Unpark a Call — Polycom VVX (OBi Edition)

To unpark a call using a Polycom VVX (OBi Edition) device:

  1. Select More (while not on an active call)
  2. Select Parked Calls to see the number of calls parked on the Main Linepoly_parked_calls.png
  3. Select the desired call and click Unparkpoly_unpark.png

To park a call on your Yealink device, select the Park button during an active call. 

park_call_yealink.png

To unpark a call on your Yealink device: 

  1. Select the More button your Yealink deviceyealink_more.png
  2. Select Parking
  3. yealink_parking.png
  4. Select the desired call 
  5. Select Unpark 

          unpark_yealink.png