Admin Permissions in Dialpad

As an Administrator, you have more control and transparency over your account than your team members.

Let's take a closer look at the privileges for each type of Administrator.

Company Administrator

As the first person to sign up your Company, you're automatically made the Company Admin. Keep in mind that a Google Apps Admin or a Microsoft Admin also has the same level of access as a Company Admin in Dialpad.

If your plan allows it, you can contact our Sales Team to add additional Offices. Afterward, you can add Office Admin privileges to your team members.

You can control the following for each of your offices:

Office

  • Adding/Removing Team Members
  • Buying Devices (User Phones & Room Phones)
  • Assigning Team Members as Co-Admins/Regional Admins

Main Line

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Departments

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Call Centers (Pro & Enterprise only)

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Agents & Admins
  • Managing Call Handling/Queue Handling
  • Setting Business Hours
  • Setting Hold Music

Executive-Assistant

  • Adding/Removing Executive-Assistant Pairings

Analytics

Billing

  • Review Billing Summary
  • Manage Payment History
  • Review Billing History

Office Administrator

A Company Admin can assign any individual user to become an Office Admin.

In cases where multiple offices are being managed across Dialpad, a Company Admin can assign a user as a specific Regional Admin (i.e. manager of more than one Office).

You can control the following for your office(s):

Office

  • Adding/Removing Team Members
  • Buying Devices (User Phones & Room Phones)
  • Assigning Team Members as Co-Admins

Main Line

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Departments

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Call Centers (Pro & Enterprise only)

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Agents & Admins
  • Managing Call Handling/Queue Handling
  • Setting Business Hours
  • Setting Hold Music

Executive-Assistant

  • Adding/Removing Executive-Assistant Pairings

Analytics

Billing

  • Review Billing Summary
  • Manage Payment History
  • Review Billing History

Coaching Teams (Pro & Enterprise only)

  • Assigning Coaches & Trainees
  • Setting Call Recording, Transcription and Voice Intelligence features
  • Setting Call Disposition List

Department Administrator 

A Company or Office Admin can assign any individual user to become a Department Admin.

As a Department Administrator, you can control the following for your Department(s):

Departments

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Analytics

Call Center Administrator

A Company or Office Admin can assign any individual user to become a Call Center Admin.

As a Call Center Administrator, you can control the following for your Call Center(s):

Call Centers

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Agents & Admins
  • Managing Call Handling/Queue Handling
  • Setting Business Hours
  • Setting Hold Music

Analytics

Call Center Supervisor

A Company, Office, or Call Center Admin can assign any call center agent to become a Call Center Supervisor.

As a Call Center Supervisor, you can do the following for your Call Center(s):

  • Listen In
  • Barge In/Take Over
  • Set agents to available/unavailable

Oh, and a quick note: These are the only three permissions a Call Center Supervisor can control. They don't have the ability to access the full list of permissions listed in the Call Center Administrator section above.

Coaching Team Coach

  • Listen In
  • Barge In/Take Over
  • Create/Edit Real Time Assist Cards
  • Create Edit Custom Moments

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