Admin Types in Dialpad

As your Company's Admin, you have the power. Manage your team, create Departments, set up multiple offices: you can do it all. 

Dialpad offers the following types of Admin statuses: 

  • Company Admin
  • Office/Regional Admin
  • Department/Call Center Admin

Company Admin

As the first person to sign up your Company, you're automatically made the Company Admin.

If your plan allows it, you can contact our sales team to add additional Offices. Afterward, you can add Office Admin privileges to your team members.

Office/Regional Admin

A Company Admin can assign any individual user to become an Office Admin.

In cases where multiple offices are being managed across Dialpad, a Company Admin can assign a user as a specific Regional Admin (i.e. manager of more than one Office).

Department/Call Center Admin

A Company or Office Admin can assign any individual user to become a Department/Call Center Admin.

Call Centers are available on Pro and Enterprise plans.

Dialpad Tip: Admins can add Admin Privileges to as many individual users as they like.