Your Inbox displays a history of all your Dialpad calls and messages and is the easiest place for you to check your voicemail or listen back to a recording.
Clicking on categories like Calls or Missed will display more detailed info like:
- Call direction
- Caller ID
- Call duration
- Call date
Incoming call categories help categorize the type of calls you've received, like missed vs. abandoned.
Let's take a closer look at the different categories
|Call Category||What's It Mean?|
|Abandoned Calls||Caller connected to intended target (user, room phone, Dept) but hung up before connecting|
|Missed Calls||Caller connected to intended target but didn't leave a voicemail|
|Missed Call + VM||Caller connected to intended target, left voicemail|
Users can access their call recordings in their inbox. Here, you can listen, download, or delete your call recordings.