Check Your Inbox

Your Inbox displays a history of all your Dialpad calls and messages and is the easiest place for you to check your voicemail or listen back to a recording. 

Clicking on categories like Calls or Missed will display more detailed info like:

  • Call direction
  • Caller ID
  • Call duration
  • Call date

Click on an individual call to be pulled into your chat history, where you can opt to place a new call or send a message.

Call Categories

Incoming call categories help categorize the type of calls you've received, like missed vs. abandoned.


Let's take a closer look at the different categories

Call Category What's It Mean?
Abandoned Calls Caller connected to intended target (user, room phone, Dept) but hung up before connecting
Missed Calls Caller connected to intended target but didn't leave a voicemail
Missed Call + VM Caller connected to intended target, left voicemail


What's Next?