Your Inbox displays a history of all your Dialpad calls and messages and is the easiest place for you to check your voicemail or listen back to a recording.
Clicking on categories like Calls or Missed will display more detailed info like:
- Call direction
- Caller ID
- Call duration
- Call date
Click on an individual call to be pulled into your chat history, where you can opt to place a new call or send a message.
Call Categories
Incoming call categories help categorize the type of calls you've received, like missed vs. abandoned.
Let's take a closer look at the different categories
| Call Category | What's It Mean? |
| Abandoned Calls | Caller connected to intended target (user, room phone, Dept) but hung up before connecting |
| Missed Calls | Caller connected to intended target but didn't leave a voicemail |
| Missed Call + VM | Caller connected to intended target, left voicemail |
What's Next?