Set a Custom Ring Duration

  • Updated

Add more flexibility to your call routing options. With a custom ring duration, you get to decide how long a user line, Main Line, Department, room phone, or Call Center rings before routing your call to another destination. 

Let's take a closer look at how custom ring durations work and how to set them for each of the available lines. 

How it Works

Adding a custom ring duration will:

  • Adjust the ring duration (between 10 seconds and 45 seconds)
  • Filter callers to a secondary routing option once the duration is reached

The default ring duration for a user, Main Line, Department, or Call Center is 30 seconds. The default ring duration for a room phone is 45 seconds. 

A few other things to keep in mind:

  • Custom ring durations apply to all inbound calls
  • Custom ring duration applies to all of a user's endpoints (desktop/cell/desk phone)

User Lines

To set a custom ring duration for your personal line, follow these steps:

  1. Navigate to Dialpad.com >Your Settings > Call Handling & Voicemail > Show Advanced Options
  2. Select your ring duration (default is 30 seconds)
  3. Select the call routing option when max. duration is met

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Advanced Missed Call Routing

When your max. ring duration is met, you can decide how you'd like your calls routed. Your choices include:

  • Your personal voicemail
  • To a message (no voicemail)
  • Another contact (enter their name to search)
  • A Department

Main Line

To set a custom ring duration for your Main Line, have your Dialpad Admin follow these steps:

  1. Navigate to Dialpad.com > Admin Settings > Main Line > Business Hours & Call Handling
  2. Select the Main Line ring duration (default is 30 seconds)

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Make sure to keep the following in mind:

  • Custom ring durations apply to both Open & Closed Hours Routing
  • Custom ring durations only appear when Operators is your first call handling option

Departments

To set a custom ring duration for your Department, have your Department Admin follow these steps:

  1. Navigate to Dialpad.com > Admin Settings > Departments > Business Hours & Call Handling
  2. Select the Department ring duration (default is 30 seconds)

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Make sure to keep the following in mind:

  • Custom ring durations apply to both Open & Closed Hours Routing
  • Custom ring durations only appear when Operators is your first call handling option

Room Phones

To set a custom ring duration for your room phone, have your Company/Office Admin follow these steps:

  1. Navigate to Dialpad.com > Admin Settings > Office > Deskphones > Room Phones > Edit
  2. Select the room phone ring duration (default is 45 seconds)
  3. Select the call routing option when max. duration is met

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Advanced Missed Call Routing

When the max. ring duration is met, decide how calls should be routed. Your choices include:

    • Forward call to a contact (enter their name to search)
    • To a Department
    • Play a message (default message)

Call Centers

To set a custom ring duration for your Call Centers, have your Call Center Admin follow these steps:

  1. Navigate to Dialpad.com > Admin Settings > Call Centers > Business Hours & Call Handling
  2. Set the Call Center ring duration (default is 30 seconds)

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 Once the ring duration is met, your callers will be routed back to the Hold Center.  

Have more questions? Check out our FAQ.