Enable Office-Wide Caller ID

While your team members will always have the option to use their personal #'s as their caller ID, Administrators can still control how certain IDs appear outside of your Company. 

Main Line

  1. Navigate to Dialpad.com > Admin Settings > Office > Office Settings > Office-wide settings > Caller ID
  2. Enable/disable allowing team members to use the Main Line as their ID 

When enabled, your team members will be able to select this option from their New Call From caller ID drop-down and their global ID settings.

Dept or Call Queue

To allow team members to use your Department or Call Queue caller ID (or to allow it to show up as blocked) Dialpad Admins will need to navigate to their respective Department or Call Queue then select Advanced Settings > Caller ID

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Depending on your selection, your Operators will see the ID reflected in their New Call From caller ID drop-down.

Personal Lines

  1. Navigate to Dialpad.com > Admin Settings > Office > Office Settings > Office-wide settings > Caller ID
  2. Enable/disable the option for your team to hide their IDs (will appear as "unknown")

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When enabled, team members will see this option either in

  • The New Call From caller ID drop-down
  • The Call drop-down within a conversation thread
  • The global ID settings.

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