Enable Office-Wide Caller ID

While your team members will always have the option to use their personal #'s as their caller ID, Admins can still control how certain IDs appear outside of your Company. 

Main Line

  1. Navigate to Dialpad.com>Office>Office Settings>Office-wide settings>Caller ID
  2. Enable/disable allowing team members to use the Main Line as their ID 

When enabled, your team members will be able to select this option from their New Call From caller ID drop-down and their global ID settings.

Dept or Call Queue

  1. Navigate to Dialpad.com>Dept/Call Queue>___Dept/Call Queue>Advanced Settings>Dept/Call Queue Caller ID
  2. Choose between allowing team members to use the Dept/Call Queue, Main Line, or blocking the # entirely   

Depending on your selection, your Operators will see the ID reflected in their New Call From caller ID drop-down.

Personal Lines

  1. Navigate to Dialpad.com>Office>Office Settings>Office-wide settings>Caller ID
  2. Enable/disable the option for your team to hide their IDs (will appear as "unknown")

When enabled, team members will see this option either in

  • The New Call From caller ID drop-down
  • The Call drop-down within a conversation thread
  • The global ID settings.