SMS Traffic Export

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Export and analyze your company’s SMS and MMS traffic to discover messaging trends and ensure you stay compliant with local regulations. 

It's like checking your phone's call history to see who you talked to and when!

Let’s dive into the details. 

Who can use this

Company Admins on all plans can export SMS traffic reports.

Export messaging traffic

To export your SMS and MMS traffic, head to your Dialpad Admin Settings.

  1. Select My Company

  2. Navigate to SMS Management

  3. Select SMS Settings 

  4. Choose the desired date range

  5. Select Export (.csv)

That’s it! Dialpad will email the SMS Traffic Export to your inbox. 

Messaging export data

Dialpad will send you a CSV report containing the following data:

Field

Definition

Example

Record ID


Dialpad Record ID. 

1234567891234567

Office 

Dialpad Office ID.

Aerolabs Main

License 

Dialpad license type.

Ai Voice

TargetID

ID of the target: 

  • User

  • Contact Center

  • Department

Contact Center

TargetKind

Name of the target: 

  • User.

  • Contact Center.

  • Department.

User Profile 

MessageType

SMS or MMS.

SMS

MessageDirection

Message direction:

  • Inbound.

  • Outbound .

Outbound

FromSender

Phone number of sender.

(123) 456-7894

ToReceiver

Phone number of recipient.

(123) 456-7894

MessageDate

Date the message was sent.

2023-09-28

RecievedTimeStamp

Time the message was received.

2023-09-28 07:54:01

SentTimeStamp

Time the message was sent. 

2023-09-28 07:54:01

DateAnonymized

Date the message was anonymized (removed)

2023-09-28

Timezone

Timezone of the sender’s office.

US/Pacific

MessageSegments 

The number of segments the carrier broke the message into when sending.

2

CountryOrigin

Country of the sender. 

US

CountryDestination 

Country of the recipient. 

US

Status 

The Status column is translated into the language set by the user in the app.

Delivery Status:

  • Sent

  • Delivered

  • Failed

  • Pending 

  • Undelivered + explanation

Undelivered - Spam content 

RegistrationStatus

A2P registration status.

Registered 

Note

Inbound SMS will display a blank delivery status in the exported data. Message status only applies to outbound SMS.