Real-Time Assist Speech Coaching
- 13 Oct 2023
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Real-Time Assist Speech Coaching
- Updated on 13 Oct 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
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Speech coaching displays suggestions during a call to remind users how to speak clearly. It will be active when a user speaks too quickly or speaks too much without allowing space for others in the conversation.
Let's take a look at how to use Real-time Assist Speech Coaching.
Who can use this feature
Contact Centers and Coaching Teams, in addition to individual users, can use speech coaching for calls.
Dialpad Ai is available to Dialpad customers on the Standard, Pro, and Enterprise plans.
*Ai is only available for offices in the United States, Canada, Australia, New Zealand, the United Kingdom, Puerto Rico, and Spain.
Enable RTA speech coaching for a user
To use speech coaching, first, make sure that AI is enabled.
- From Dialpad.com, navigate to Your Settings
- Scroll to Dialpad Ai
- Click the checkbox beside Turn on Ai for my calls
- Select the 'Show transcript when a call starts' checkbox
That's it! Speech coaching is now enabled. The next time you find yourself speaking a little bit too quickly (don't worry, we all do it!) you'll see a helpful warning telling you to slow down.
Note:
We do recommend you opt-in to auto-start Ai for your calls. It will ensure that Ai-based features work automatically without any additional action required.
Enable RT speech coaching for a contact center or coaching team
To enable real-time speech assistance for your contact center or coaching team, head to your Admin Settings at Dialpad.com
- Click Contact Centers (on the sidebar)
- Select the desired Contact Center or Coaching team
- Navigate to Dialpad Ai
- Check the following 3 checkboxes
- Turn on Ai for this Contact Center
- Allow individual users to start and stop Ai during calls
- Show transcript when a call starts
Speech coaching is then enabled for your shared lines.
Note:
We do recommend you opt-in to auto-start Ai for your calls. This ensures that Ai-based features work automatically without any required action.
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