Real-Time Assist Speech Coaching
- 13 Dec 2024
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Real-Time Assist Speech Coaching
- Updated on 13 Dec 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Real time speech coaching provides instant suggestions for clear speaking, including reminders for speaking too quickly or dominating conversations. To enable this feature, ensure AI is enabled in settings. For individual users, go to Dialpad.com, select Your Settings, then Dialpad Ai, and check the box for Turn on Ai for my calls. For Contact Centers or Coaching Teams, access Dialpad Admin Settings, choose Contact Centers, select the desired team, and enable Ai by checking three checkboxes. This allows for real time speech coaching on shared lines, providing warnings to slow down when speaking too quickly.
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Real-time speech coaching gives real-time suggestions to promote clear speaking. Agents will see on-screen reminders if they're talking too quickly, or if even if they're talking too much and are dominating the conversation.
Let's take a look at how to use real-time speech coaching.
Who can use this
Contact Centers and Coaching Teams, in addition to individual users, can use speech coaching for calls.
Check country availability here.
Enable real-time speech coaching for a user
To use speech coaching, first, make sure that AI is enabled.
- From Dialpad.com, navigate to Your Settings
- Scroll to Dialpad Ai
- Click the checkbox beside Turn on Ai for my calls
- Select the 'Show transcript when a call starts' checkbox
That's it! Speech coaching is now enabled. The next time you find yourself speaking a little bit too quickly (don't worry, we all do it!) you'll see a helpful warning telling you to slow down.
Note
We recommend opting into auto-start AI for your calls. This ensures AI features activate automatically without any extra steps.
Enable real-time speech coaching
To enable real-time speech assistance for your Contact Center or Coaching Team, head to your Dialpad Admin Settings.
- Click Contact Centers (on the sidebar)
- Select the desired Contact Center or Coaching team
- Navigate to Dialpad Ai
- Check the following 3 checkboxes
- Turn on Ai for this Contact Center
- Allow individual users to start and stop Ai during calls
- Show transcript when a call starts
Speech coaching is then enabled for your shared lines.
Note
We recommend opting into auto-start AI for your calls. This ensures AI features activate automatically without any extra steps.
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