- 13 Oct 2023
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Real-Time Assist Speech Coaching
- Updated on 13 Oct 2023
- 1 Minute to read
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Contact Centers and Coaching Teams, in addition to individual users, can use speech coaching for calls.
Dialpad Ai is available to Dialpad customers on the Standard, Pro, and Enterprise plans.
*Ai is only available for offices in the United States, Canada, Australia, New Zealand, the United Kingdom, Puerto Rico, and Spain.
Enable RTA speech coaching for a user
To use speech coaching, first, make sure that AI is enabled.
- From Dialpad.com, navigate to Your Settings
- Scroll to Dialpad Ai
- Click the checkbox beside Turn on Ai for my calls
- Select the 'Show transcript when a call starts' checkbox
That's it! Speech coaching is now enabled. The next time you find yourself speaking a little bit too quickly (don't worry, we all do it!) you'll see a helpful warning telling you to slow down.
We do recommend you opt-in to auto-start Ai for your calls. It will ensure that Ai-based features work automatically without any additional action required.
Enable RT speech coaching for a contact center or coaching team
To enable real-time speech assistance for your contact center or coaching team, head to your Admin Settings at Dialpad.com
- Click Contact Centers (on the sidebar)
- Select the desired Contact Center or Coaching team
- Navigate to Dialpad Ai
- Check the following 3 checkboxes
- Turn on Ai for this Contact Center
- Allow individual users to start and stop Ai during calls
- Show transcript when a call starts
Speech coaching is then enabled for your shared lines.
We do recommend you opt-in to auto-start Ai for your calls. This ensures that Ai-based features work automatically without any required action.