Provision Poly 402 ATA device to Dialpad

This ATA device lets you connect to multiple handsets or ports and send faxes.

Let's dive into the details.

Who can use this

ATA devices can be used on any Dialpad plan.

Important Note
Poly 402 ATA devices are no longer supported. Dialpad will make a best effort to keep existing users of any Poly 402 ATAs up and running on Dialpad.

Set up process

Setting up your new ATA device with Dialpad is a 3-step process.

Provision the ATA device to Dialpad
Add the ATA device to the Dialpad Admin Portal
Activate (assign) the port for a Dialpad user or room

Provision Poly 402 ATA device to Dialpad

To provision a Poly 402 ATA device to Dialpad:

Confirm the ATA device is connected to the internet through Ethernet or WiFi
From the phone, dial ***1 to find your IP address
Enter the IP address in a new browser tab
1. Be sure to use HTTPS format
Navigate to System Management
Select Auto Provisioning
Navigate to ITSP Provisioning
1. Set the ProvisioningOption to ConfigURL
2. Uncheck the box beside ConfigURL
3. Set ConfigURL to: https://prov.dialpad.com/
  1. The trailing terminating backslash is required
Select Submit
Reboot the device

Add the ATA to the Dialpad Admin Portal

Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Admin Portal.

To add the device, go to your Dialpad Admin Settings.

Navigate to Office
Select Office Settings
Select Desk Phones
Select the DECT/ATA Devices tab
Select Add a new DECT/ATA
Select the Device Type
Enter the display name and the device's MAC address
Select Add new device

That's it! The device will reboot and be listed in the DECT/ADA Devices tab.

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

Assign a port to a user

To assign a port to a user, head to the DECT/ATA tab from your Dialpad Admin Portal.

Select Options
Select Show managed devices
Select Assign a new device
Select User
Choose the owner, add the display name and port
1. The port number must match the index number on the handset.
Select Assign port
Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Dialpad Admin Portal.

Select Options
Select Show managed devices
Select Assign a new device
Select Room phone
Enter the room name and port number
1. The port number must match the index number on the handset.
Choose the number type
1. Local
2. Toll-free
Select Assign port

After assigning the port, the base station will reboot.

Note

ATA devices set as room devices can be configured for faxing.

Head to this Help Center article to learn how.

Unassign a port

To unassign a port, go to your Dialpad Admin Settings.

Navigate to Office
Select Desk Phones
Select DECT/ATA Devices
Select Options beside the device
Select Show Managed Devices
Select Options
Select Unassign

The device will reboot to apply the update.

Rename an ATA device

To rename an ATA device, go to your Dialpad Admin Settings.

Navigate to Office
Select Desk Phones
Select DECT/ATA Devices
Select Options beside the device you want to rename
Select Rename
Enter the new display name
Select Rename

Rename a managed ATA device

To rename a managed ATA device, go to your Dialpad Admin Settings.

Navigate to Office
Select Desk Phones
Select DECT/ATA Devices
Select Options beside the device
Select Show Managed Devices
Select Options beside the device
Select Rename
Enter the new display name
Select Rename

Frequently asked questions

Why is there a pause before my ATA phone call goes through?

When you make a call with your ATA device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.