Provision Grandstream ATA Devices to Dialpad
    • 21 Feb 2025
    • 5 Minutes to read
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    Provision Grandstream ATA Devices to Dialpad

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    Article summary

    Grandstream Analog Telephone Adapters (ATAs) enable traditional landline phones to connect to internet-based phone systems like Dialpad, allowing users to enjoy digital communication without replacing their devices. Supported models include HT801, HT802, HT812, HT814, and HT818. Setting up an ATA involves a four-step process: factory resetting the device, provisioning it to Dialpad, adding it to the Dialpad Admin Portal, and activating the port for a user or room. Factory resets can be performed via a reset button, IVR command, or web interface. After provisioning, users must add the ATA in the Dialpad Admin Portal and assign ports to users or rooms. The process includes navigating through various settings in the Admin Portal. Additionally, users can rename devices and unassign ports as needed. A common query is the delay experienced when making calls, attributed to the complexities of VoIP technology.

    Grandstream Analog Telephone Adapters (ATAs) are compact devices that connect traditional landline phones to internet-based phone systems (VoIP networks) like Dialpad, giving you the benefits of digital communication without replacing your device.

    Let’s go into setting up your ATA device.

    Who can use this

    ATA devices can be used on any Dialpad plan.

    Supported Grandstream models

    Dialpad supports the following Grandstream models:

    • HT801, HT802

    • HT812, HT814, HT818

    • HT801 v2, HT802 v2

    • HT812 v2, HT814 v2, HT818 v2

    Deskphone admin password

    Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

    To access the deskphone admin password, go to your Dialpad Admin Portal.

    1. Select My Company

    2. Select Deskphone Settings
      Deskphone settings page showing password field and reveal password option.

    3. Navigate to Deskphone Admin Password

    4. Select the eye icon to see the password

    Then, log in to the deskphone's web interface using ‘admin’ as your username and your assigned deskphone admin password.

    Note

    For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.


    The deskphone admin password cannot be changed.

    Set up process

    Setting up your Grandstream ATA device with Dialpad is a 4-step process.

    1. Factory reset the ATA device

    2. Provision the ATA device to Dialpad

    3. Add the ATA device to the Dialpad Admin Portal

    4. Activate (assign) the port for a Dialpad user or room

    Factory reset

    Now, we need to perform a factory reset to make sure that any previous configuration data has been removed and cannot interfere with your Dialpad service.

    There are three ways to factory reset your Grandstream devices:

    Factory reset via reset button

    To reset to factory default settings using the reset button:

    1. Unplug the Ethernet cable

    2. Locate the reset hole on the back panel of your HT812/HT814

    3. Insert a physical pin into the pin hole

    4. Press for ~7 seconds

    5. Take out the pin 

    All device settings will be restored to its factory settings.

    Factory reset via IVR command

    To reset factory settings using the IVR prompt:

    1. Dial *** on the phone

    2. Enter 99 on the keypad 

    3. Wait for Reset voice prompt

    4. Enter the encoded Device MAC address 

      1. Follow the guide below on how to encode Device MAC address.

    Wait for 15 seconds and the device will automatically reboot and restore to its factory settings.

    To encode the Device MAC Address:

    1. Locate the Device MAC address of the device

      1. It is the 12-digit HEX number on the bottom of the unit.

    2. Enter the Device MAC address using the following mapping:

    Key

    Mapping

    0-9

    0-9

    A


    22 (press the “2” key twice, “A” will show on the LCD)

    B

    222

    C

    2222

    D

    33 (press the “3” key twice, “D” will show on the LCD)

    E

    333

    F

    3333

    For example, if the Device MAC address is 000b8200e395, it should be keyed in as “0002228200333395”.

    Note

    Grandstream ATAs have two MAC addresses: LAN and WAN. Make sure to enter the LAN address, listed as the Device MAC.

    Factory reset via web interface

    To reset factory settings using the web interface:

    1. Connect the device to the internet

      1. Plug the ethernet cable to the ATA device

      2. Plug the phone cable to an analog phone

    2. Locate the IP address of the phone

      1. Dial ***

      2. Dial 02

      3. Wait for the IVR to read out the device’s IP address

      4. Note the device’s IP address

    3. Enter the IP address in a web browser

    4. Login using the deskphone admin credentials

    5. Select Basic Settings

    6. Navigate to Reset Type

    7. Select Full Reset

    Provision Grandstream ATA Device

    Make sure that your device is on firmware version 1.0.55.5 when provisioning your Grandstream ATA device.

    To provision a Grandstream ATA device to Dialpad, first, you’ll need to access the web interface of your desk phone.

    1. Connect the device to the network and wait for the device to complete the boot process

      1. Plug the ethernet cable to the ATA device

      2. Plug the phone cable to an analog phone

    2. Locate the IP address of the phone

      1. Dial ***

      2. Dial 02

      3. Wait for the IVR to read out the device’s IP address

      4. Note the device’s IP address

    3. Enter the IP address in a web browser

    4. Login using the deskphone admin credentials

    Next, go to the Basic Settings tab on your device's web interface to continue with the provisioning setup.

    1. Navigate to IPv4 Address section, then fill in the following fields

      1. 1st Preferred DNS server: 8.8.8.8

      2. 2nd Preferred DNS server: 8.8.4.4

    2. Select Apply

    3. Navigate to Advanced Settings 

    4. Navigate to Firmware Upgrade and Provisioning 

    5. Select HTTPS, then fill in the following field:

      1. Config Server Path: prov.dialpad.com

    6. Select Apply

    Then, navigate back to Advanced Settings tab and select Reboot.

    Note

    We currently do not support remote rebooting for Grandstream devices.

    Add the ATA to the Dialpad Admin Portal

    Now that your Grandstream ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Admin Portal. 

    To add the device, head to your Dialpad Admin Settings.

    1. Navigate to Office Settings

    2. Select Desk Phones

    3. Select the DECT/ATA Devices tab 

    4. Select Add a new DECT/ATA

    5. Select the Device Type

    6. Enter your desired name for the device

    7. Enter the Device MAC address, followed by a dash and then the serial number

      1. You must use the LAN address, also listed as the Device MAC.

    8. Select Add new device

    That's it! The device will reboot and you'll see it listed in the DECT/ATA Devices tab. 

    Assign the port

    Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room. 

    Assign a port to a user

    To assign a port to a user, head to the DECT/ATA tab from your Admin Portal. 

    1. Select Options

    2. Select Show managed devices

    3. Select Add a new device

    4. Select User

    5. Choose the owner, add the display name and port

      1. The port number depend on which port you use when plugging in an analog phone.

    6. Select Assign port

    Once the port has been assigned, the base station will reboot.

    Assign a port to a room

    To assign a port to a room, head to the DECT/ATA tab from your Admin Portal. 

    1. Select Options

    2. Select Show Managed Devices

    3. Select Add a new device

    4. Select Room phone

    5. Enter the room name and port number

      1. The port number must match the index number on the handset.

      2. For Grandstream HT812 ATAs, port numbers should only be one through two.

      3. For Grandstream HT814 ATAs, port numbers should only be one through four.

    6. Choose the number type

      1. Local

      2. Toll-free

    7. Select Assign Port

    After assigning the port, the base station will reboot.

    Note

    ATA devices set as room devices can be configured for faxing.

    Head to this Help Center article to learn how. 

    Unassign a port

    To unassign a port, head to your Dialpad Admin Settings.

    1. Navigate to Office Settings

    2. Select Desk Phones

    3. Select DECT/ATA Devices

    4. Navigate to the device you want to unassign

    5. Select Options

    6. Select Show Managed Devices

    7. Select Options

    8. Select Unassign

    The device will reboot to apply the update.

    Note

    You’ll need to manually reboot the devices after assigning/unassigning ports.

    Rename the ATA device

    To rename an ATA device, head to your Dialpad Admin Settings.

    1. Navigate to Office Settings

    2. Select Desk Phones

    3. Select DECT/ATA Devices

    4. Navigate to the device you want to rename

    5. Select Options

    6. Select Rename

    7. Enter the new display name

    8. Select Rename

    Rename a managed ATA device

    To rename a managed ATA device, head to your Dialpad Admin Settings.

    1. Navigate to Office Settings

    2. Select Desk Phones

    3. Select DECT/ATA Devices

    4. Navigate to the device you want to rename

    5. Select Options

    6. Select Show Managed Devices

    7. Navigate to the device you want to manage

    8. Select Options

    9. Select Rename

    10. Enter the new display name

    11. Select Rename

    Frequently asked question

    Why is there a pause before my ATA phone call goes through?

    When you make a call with your ATA device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.


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