Provision Grandstream ATA Devices to Dialpad

Grandstream Analog Telephone Adapters (ATAs) are compact devices that connect traditional landline phones to internet-based phone systems (VoIP networks) like Dialpad, giving you the benefits of digital communication without replacing your device.

Let’s go into setting up your ATA device.

Who can use this
ATA devices can be used on any Dialpad plan.

Supported Grandstream models

Dialpad supports the following Grandstream models:

HT801, HT802
HT801 v2, HT802 v2
HT812, HT814, HT818
HT812 v2, HT814 v2, HT818 v2

Deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, go to your Dialpad Admin Portal.

Select My Company
Select Deskphone Settings
Navigate to Deskphone Admin Password
Select the eye icon to see the password

Then, log in to the deskphone's web interface using ‘admin’ as your username and your assigned deskphone admin password.

Note
The deskphone admin password cannot be changed.

Set up process

Setting up your Grandstream ATA device with Dialpad is a 4-step process.

Factory reset the ATA device
Provision the ATA device to Dialpad
Add the ATA device to the Dialpad Admin Portal
Activate (assign) the port for a Dialpad user or room

Factory reset

Now, we need to perform a factory reset to make sure that any previous configuration data has been removed and cannot interfere with your Dialpad service.

There are three ways to factory reset your Grandstream devices:

Factory reset via reset button

To reset to factory default settings using the reset button:

Unplug the Ethernet cable
Locate the reset hole on the back panel of your HT812/HT814
Insert a physical pin into the pin hole
Press for ~7 seconds
Take out the pin

All device settings will be restored to its factory settings.

Factory reset via IVR command

To reset factory settings using the IVR prompt:

Dial *** on the phone
Enter 99 on the keypad
Wait for Reset voice prompt
Enter the encoded Device MAC address
1. Follow the guide below on how to encode Device MAC address.

Wait for 15 seconds and the device will automatically reboot and restore to its factory settings.

To encode the Device MAC Address:

Locate the Device MAC address of the device
1. It is the 12-digit HEX number on the bottom of the unit.
Enter the Device MAC address using the following mapping:

Key	Mapping
0-9	0-9
A	22 (press the “2” key twice, “A” will show on the LCD)
B	222
C	2222
D	33 (press the “3” key twice, “D” will show on the LCD)
E	333
F	3333

For example, if the Device MAC address is 000b8200e395, it should be keyed in as “0002228200333395”.

Note
Grandstream ATAs have two MAC addresses: LAN and WAN. Make sure to enter the LAN address, listed as the Device MAC.

Factory reset via web interface

To reset factory settings using the web interface:

Connect the device to the internet
1. Plug the ethernet cable to the ATA device
2. Plug the phone cable to an analog phone
Locate the IP address of the phone
1. Dial ***
2. Dial 02
3. Wait for the IVR to read out the device’s IP address
4. Note the device’s IP address
Enter the IP address in a web browser
Login using the deskphone admin credentials
Select Basic Settings
Navigate to Reset Type
Select Full Reset

Provision Grandstream ATA Device

Make sure that your device is on firmware version 1.0.55.5 when provisioning your Grandstream ATA device.

To provision a Grandstream ATA device to Dialpad, first, you’ll need to access the web interface of your desk phone.

Connect the device to the network and wait for the device to complete the boot process
1. Plug the ethernet cable to the ATA device
2. Plug the phone cable to an analog phone
Locate the IP address of the phone
1. Dial ***
2. Dial 02
3. Wait for the IVR to read out the device’s IP address
4. Note the device’s IP address
Enter the IP address in a web browser
Login using the deskphone admin credentials

Next, go to the Basic Settings tab on your device's web interface to continue with the provisioning setup.

Navigate to IPv4 Address section, then fill in the following fields
1. 1st Preferred DNS server: 8.8.8.8
2. 2nd Preferred DNS server: 8.8.4.4
Select Apply
Navigate to Advanced Settings
Navigate to Firmware Upgrade and Provisioning
Select HTTPS, then fill in the following field:
1. Config Server Path: prov.dialpad.com
Select Apply

Then, navigate back to Advanced Settings tab and select Reboot.

Note
We currently do not support remote rebooting for Grandstream devices.

Add the ATA to the Dialpad Admin Portal

Now that your Grandstream ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Admin Portal.

To add the device, head to your Dialpad Admin Settings.

Navigate to Office Settings
Select Desk Phones
Select the DECT/ATA Devices tab
Select Add a new DECT/ATA
Select the Device Type
Enter your desired name for the device
Enter the Device MAC address, followed by a dash and then the serial number
1. You must use the LAN address, also listed as the Device MAC.
Select Add new device

That's it! The device will reboot and you'll see it listed in the DECT/ATA Devices tab.

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

Assign a port to a user

To assign a port to a user, head to the DECT/ATA tab from your Admin Portal.

Select Options
Select Show managed devices
Select Add a new device
Select User
Choose the owner, add the display name and port
1. The port number depend on which port you use when plugging in an analog phone.
Select Assign port

Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Admin Portal.

Select Options
Select Show Managed Devices
Select Add a new device
Select Room phone
Enter the room name and port number
1. The port number must match the index number on the handset.
2. For Grandstream HT812 ATAs, port numbers should only be one through two.
3. For Grandstream HT814 ATAs, port numbers should only be one through four.
Choose the number type
1. Local
2. Toll-free
Select Assign Port

After assigning the port, the base station will reboot.

Note
ATA devices set as room devices can be configured for faxing.
Head to this Help Center article to learn how.

Unassign a port

To unassign a port, head to your Dialpad Admin Settings.

Navigate to Office Settings
Select Desk Phones
Select DECT/ATA Devices
Navigate to the device you want to unassign
Select Options
Select Show Managed Devices
Select Options
Select Unassign

The device will reboot to apply the update.

Note
You’ll need to manually reboot the devices after assigning/unassigning ports.

Rename the ATA device

To rename an ATA device, head to your Dialpad Admin Settings.

Navigate to Office Settings
Select Desk Phones
Select DECT/ATA Devices
Navigate to the device you want to rename
Select Options
Select Rename
Enter the new display name
Select Rename

Rename a managed ATA device

To rename a managed ATA device, head to your Dialpad Admin Settings.

Navigate to Office Settings
Select Desk Phones
Select DECT/ATA Devices
Navigate to the device you want to rename
Select Options
Select Show Managed Devices
Navigate to the device you want to manage
Select Options
Select Rename
Enter the new display name
Select Rename

Frequently asked question

Why is there a pause before my ATA phone call goes through?

When you make a call with your ATA device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.