Provision Grandstream ATA Devices to Dialpad

Grandstream Analog Telephone Adapters (ATAs) are compact devices that connect traditional landline phones to internet-based phone systems (VoIP networks), such as Dialpad, providing the benefits of digital communication without requiring device replacement.

Let’s set up your ATA device.

Who can use this

ATA devices can be used on any Dialpad plan.

Supported Grandstream models

To determine which Grandstream models are supported by Dialpad, refer to this Help Center article.

Note

If you have purchased your Grandstream ATA device directly from Dialpad, you don’t need to provision the phone as it’s already provisioned to Dialpad. Go to the Add the ATA to the Dialpad Admin Portal section below to set up your Grandstream ATA device.

Deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, go to your Dialpad Admin Portal.

1. Select My Company > Deskphone Settings
   

2. Navigate to Deskphone Admin Password and select the eye icon to see the password

Then, log in to the deskphone's web interface using ‘admin’ as your username and your assigned deskphone admin password.

Note

The deskphone admin password cannot be changed.

Set up process

Setting up your Grandstream ATA device with Dialpad is a 4-step process.

1. Factory reset the ATA device

2. Provision the ATA device to Dialpad

3. Add the ATA device to the Dialpad Admin Portal

4. Activate (assign) the port for a Dialpad user or room

Factory reset

Now, we need to perform a factory reset to ensure that any previous configuration data has been removed and will not interfere with your Dialpad service.

There are three ways to factory reset your Grandstream devices:

Factory reset via the reset button

To reset to factory default settings using the reset button:

1. Unplug the Ethernet cable

2. Locate the reset hole on the back panel of your HT812/HT814

3. Insert a physical pin into the pin hole

4. Press for ~7 seconds

5. Take out the pin

All device settings will be restored to their factory settings.

Factory reset via IVR command

To reset factory settings using the IVR prompt:

1. Dial *** on the phone

2. Enter 99 on the keypad

3. Wait for the Reset voice prompt

4. Enter the encoded Device MAC address

   1. Follow the guide below on how to encode the Device MAC address.

Wait for 15 seconds, and the device will automatically reboot and restore to its factory settings.

To encode the Device MAC Address:

1. Locate the Device's MAC address

   Tip

   The 12-digit HEX number located at the bottom of the unit.

2. Enter the Device MAC address using the following mapping:

   Key	Mapping
   0-9	0-9
   A	22 (press the “2” key twice, “A” will show on the LCD)
   B	222
   C	2222
   D	33 (press the “3” key twice, “D” will show on the LCD)
   E	333
   F	3333

   For example, if the Device MAC address is 000b8200e395, it should be keyed in as “0002228200333395”.

   Note

   Grandstream ATAs have two MAC addresses: one for the LAN and one for the WAN. Ensure that you enter the LAN address, listed as the Device's MAC address.

Factory reset via web interface

To reset factory settings using the web interface:

1. Connect the device to the internet
   

   

   1. Plug the Ethernet cable into the ATA device

   2. Plug the phone cable into an analog phone

2. Locate the IP address of the phone

   1. Dial ***

   2. Dial 02

   3. Wait for the IVR to read out the device’s IP address

   4. Note the device’s IP address

3. Enter the IP address in a web browser

4. Log in using the deskphone admin credentials

   

5. Select Basic Settings

   

6. Navigate to Reset Type

7. Select Full Reset

   

Provision Grandstream ATA Device

Next, go to the Basic Settings tab on your device's web interface to continue with the provisioning setup.

1. Navigate to the IPv4 Address section and fill in these fields:

   1. 1st Preferred DNS server: 8.8.8.8

   2. 2nd Preferred DNS server: 8.8.4.4

      

2. Select Apply
   

3. Navigate to Advanced Settings

4. Navigate to Firmware Upgrade and Provisioning

5. Select HTTPS and fill in this field:

   1. Config Server Path: prov.dialpad.com

      

6. Select Apply
   

Then, navigate back to the Advanced Settings tab and select Reboot.

Note

We currently do not support remote rebooting for Grandstream devices.

Add the ATA to the Dialpad Admin Portal

Now that your Grandstream ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Admin Portal.

To add the device, go to your Dialpad Admin Settings.

1. Navigate to Office > Desk Phones

2. Select the DECT/ATA Devices tab

3. Select Add a new DECT/ATA

   

4. Select the Device Type

5. Enter your desired name for the device

6. Enter the Device MAC address, followed by a dash and then the serial number

   1. You must use the LAN address, also listed as the Device MAC.
      

      

7. Select Add new device

That's it! The device will reboot, and it will be listed in the DECT/ATA Devices tab.

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

Assign a port to a user

To assign a port to a user, go to your Dialpad Admin Settings.

1. Select Office > Desk Phones

2. Select the DECT/ATA tab

3. Select Options > Show Managed Devices
   

4. Select Add a new device

5. Select User

6. Choose the owner, add the display name and port

   1. The port number depends on which port you use when plugging in an analog phone.

7. Select Assign port

   

Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, go to your Dialpad Admin Settings.

1. Select Office > Desk Phones

2. Select the DECT/ATA tab

3. Select Options > Show Managed Devices
   

4. Select Add a new device
   

5. Select Room phone

6. Enter the room name and port number

   Note

   The port number must match the index number on the handset.

   For Grandstream HT812 ATAs, port numbers should be set to only one or two.

   For Grandstream HT814 ATAs, port numbers should be set to only one through four.

7. Choose the number type

   • Local

   • Toll-free

8. Select Assign Port

   

After assigning the port, the base station reboots.

Note

ATA devices set as room devices can be configured for faxing.

Head to this Help Center article to learn how.

Unassign a port

To unassign a port, go to your Dialpad Admin Settings.

1. Select Office > Desk Phones

2. Select the DECT/ATA tab

3. Select Options > Show Managed Devices
   

4. Select Options > Unassign
   

   The device will reboot to apply the update.

Note

You’ll need to manually reboot the devices after assigning/unassigning ports.

Rename the ATA device

To rename an ATA device, go to your Dialpad Admin Settings.

1. Select Office > Desk Phones

2. Select the DECT/ATA tab

3. Select Options > Rename
   

4. Enter the new display name

5. Select Rename

Rename a managed ATA device

To rename a managed ATA device, go to your Dialpad Admin Settings.

1. Select Office > Desk Phones

2. Select the DECT/ATA Devices tab

3. Select Options > Show Managed Devices
   

4. Navigate to the device you want to manage and select Options > Rename

5. Enter the new display name and select Rename

Frequently asked questions (FAQ)

Why is there a pause before my ATA phone call goes through?

When you make a call with your ATA device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.