Provision a Grandstream Desk phone to Dialpad

We know how much you love options, and Dialpad is proud to support Grandstream desk phones.

Let’s go over how to provision Grandstream desk phones.

Note

Your Grandstream desk phone must be on the list of Supported Desk Phones.

Access deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to Dialpad Admin Portal.

1. Select My Company

2. Select Deskphone Settings

   

3. Navigate to Deskphone Admin Password

4. Select the eye icon to see the password

Then, log in to the deskphone's web interface using "admin" as your username and your assigned deskphone admin password.

Note

For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.
The deskphone admin password cannot be changed.

Set up process

Setting up your Grandstream desk phone to Dialpad is a 4 step process.

1. Factory reset the desk phone

   • If your phone is brand new, you won’t need to do a factory reset.

2. Access the desk phone’s web interface

3. Provision the desk phone to Dialpad

4. Assign the desk phone to a user or room phone

Factory reset

First, we need to make sure that any previous configuration has been removed and will not interfere with your Dialpad service.

To reset your Grandstream desk phone:

1. Select Menu on the desk phone

2. Select System, then Enter

3. Select Operations

4. Select Factory Reset

5. Select Yes to confirm

After confirming the factory reset, the phone will reboot.

Access the web interface

Now that your device has been reset, you’ll need to access the web interface of your desk phone.

1. Connect the desk phone to the network

2. Note the desk phone’s IP address

   1. Go to Menu

   2. Select Status

   3. Select Network Status

   4. Note the IPv4

3. Log in to the device web interface

   • Enter the IP address (https://<device.ip>) in the browser address bar

4. Enter the deskphone admin credentials
   

5. Select Login

Note

After successfully logging in, you’ll be asked to set a new password for your web interface credentials.

Provision the desk phone for Dialpad

Note

The password required to access the web user interface (UI) of a Grandstream High-Density ATA (GXW42xx series) varies depending on the device's status:

• Brand New / Unactivated Devices

  Use the factory default password or the password set manually by the user.

• Activated Devices

  The password is assigned during provisioning. Go to your Admin Settings and select My Company > Deskphone Settings.

Next up, you’ll need to provision the desk phone for Dialpad.

1. Navigate to Network Settings

2. Select Ethernet Settings
   

3. Navigate to DNS Server

   • On DNS Server 1, enter 8.8.8.8.

   • On DNS Server 2, enter 8.8.4.4.

4. Navigate to Maintenance

5. Select Upgrade and Provisioning

6. Navigate to Configure via Network
   

   • Set Config Upgrade via as HTTPS

   • Set Config Server Path to prov.dialpad.com

7. Select Save and Apply

Wait 15-20 seconds; the phone will show Dialpad Activate if the provisioning is successful.

Note

The web interface differs for every model, but it has the same main menu and sub-menus.

Add a user desk phone

Admins can add a user desk phone from their Dialpad Admin Portal.

1. Navigate to Office

2. Select Desk Phones

3. Select the User Phones tab

4. Select Add a user phone
   

5. Select the phone model

6. Follow the prompts to configure your phone

7. Note the activation code

To activate your device, press the speaker button or pick up the handset. The phone will automatically call the activation number. Enter the activation code when prompted.

Tips

Your desk phone must be connected to the internet before getting started.

If you don’t see the Grandstream option, please reach out to our Customer Care Team. 

Add a desk phone as a room phone 

Admins can add room phones from the Dialpad Admin Portal.

1. Navigate to Office 

2. Select Desk Phones

3. Select Room Phones tab

   

4. Select Add a room phone

   • You'll need a Room Phone License to provision this device as a room phone.

5. Select the model

6. Follow the prompts to configure your phone

7. Note the activation code

Once the phone has been added, you’ll need to activate it.