Provision a Grandstream Desk phone to Dialpad
    • 12 Nov 2024
    • 2 Minutes to read
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    Provision a Grandstream Desk phone to Dialpad

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    Article summary

    Dialpad supports Grandstream desk phones and provides a 4-step process to set them up. The process includes factory resetting the phone, accessing the web interface, provisioning the phone to Dialpad, and assigning it to a user or room. The factory reset involves accessing the phone's menu, selecting system, operations, and factory reset. After resetting, the web interface is accessed using the IP address. Provisioning for Dialpad involves configuring network settings, DNS servers, and upgrading via the network. Admins can add user or room phones through the Dialpad Admin Portal by selecting the phone model, configuring it, and activating it using an activation code.

    We know how much you love options, and Dialpad is proud to support Grandstream desk phones.

    Let’s go over how to provision Grandstream desk phones.

    Note
    Your Grandstream desk phone must be on the list of Supported Desk Phones.

    Set up process

    Setting up your Grandstream desk phone to Dialpad is a 4 step process.

    1. Factory reset the desk phone
      1. If your phone is brand new, you won’t need to do a factory reset.
    2. Access the desk phone’s web interface
    3. Provision the desk phone to Dialpad
    4. Assign the desk phone to a user or room phone

    Factory reset

    First, we need to make sure that any previous configuration has been removed and will not interfere with your Dialpad service.

    To reset your Grandstream desk phone:

    1. Select Menu on the desk phone
    2. Select System, then Enter
    3. Select Operations
    4. Select Factory Reset
    5. Select Yes to confirm

    After confirming the factory reset, the phone will reboot.

    Access the web interface

    Now that your device has been reset, you’ll need to access the web interface of your desk phone.

    1. Connect the desk phone to the network
    2. Note the desk phone’s IP address
      1. Go to Menu
      2. Select Status
      3. Select Network Status
      4. Note the IPv4
    3. Log in to the device web interface
      1. Enter the IP address (https://<device.ip>) in the browser address bar
    4. Enter the default credentials
      1. For admins
        • Username: admin
        • Password: Check the sticker on the back of the desk phone
    5. Select Login
    Note
    After successfully logging in, you’ll be asked to set a new password for your web interface credentials.

    Provision the desk phone for Dialpad

    Next up, you’ll need to provision the desk phone for Dialpad.

    1. Navigate to Network Settings
    2. Select Ethernet Settings
    3. Navigate to DNS Server
      1. On DNS Server 1, enter 8.8.8.8.
      2. On DNS Server 2, enter 8.8.4.4.
    4. Navigate to Maintenance
    5. Select Upgrade and Provisioning
    6. Navigate to Configure via Network
      1. Set Config Upgrade via as HTTPS
      2. Set Config Server Path to prov.dialpad.com
    7. Select Save and Apply

    Wait 15-20 seconds; the phone will show Dialpad Activate if the provisioning is successful.

    Note
    The web interface differs for every model, but it has the same main menu and sub-menus.

    Add a user desk phone

    Admins can add a user desk phone from their Dialpad Admin Portal.

    1. Navigate to Office Settings
    2. Select Desk Phones 
    3. Select the User Phones tab
    4. Select Add a user phone
    5. Select the phone model
    6. Follow the prompts to configure your phone
    7. Note the activation code

    To activate your device, press the speaker button or pick up the handset. The phone will automatically call the activation number. Enter the activation code when prompted.

    Tip

    Your desk phone must be connected to the internet before getting started.

    If you don’t see the Grandstream option, please reach out to our Customer Care Team

    Add a desk phone as a room phone 

    Admins can add room phones from the Dialpad Admin Portal.

    1. Navigate to Office 
    2. Select Desk Phones
    3. Select Room Phones tab
    4. Select Add a room phone
      1. You'll need a Room Phone License to provision this device as a room phone.
    5. Select the model
    6. Follow the prompts to configure your phone
    7. Note the activation code

    Once the phone has been added, you’ll need to activate it. 

    To activate your device, press the speaker button or pick up the handset. The phone will automatically call the activation number. Enter the activation code when prompted.





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