Export Guide: Total Calls To and From a Number

Use the call logs export to easily find calls from specific phone numbers. Knowing exactly how many times a number was called helps identify potential client and agent blockers and better understand the customer-agent journey. 

Export call logs

To export your call logs, head to your Dialpad Admin Portal.

1. Navigate to the Analytics section

2. Select a User or group

3. Select a desired date range

4. Select Export (.csv)

5. Select Call Logs

6. Select Send report

That's it! You'll receive a download link with a CSV file containing the call logs.

Incoming calls from a number

To find incoming calls from a specific number, filter the data on your exported CSV file.

1. Navigate to the Direction column

2. Select the Inbound filter

3. Navigate to External_number column

4. Select the phone number to filter the data

Once the filters are selected, the data will display the details of incoming calls from that specific number.

Outgoing call to a number

To find outgoing calls to a specific number, filter the data on your exported CSV file:

1. Navigate to the Direction column

2. Select Outbound on the filter

3. Navigate to External_number column

4. Select a phone number to filter the data

Once the filters are selected, the data will display the details of outgoing calls to that specific number.