Supported platforms
The following product platforms support desk phone paging:
Poly UCS
Poly Obi
Yealink
Paging functionalities differ by platform — a Poly UCS device will not be compatible with, or function the same as, a Poly Obi Device, or a Yealink device.
Note
Paging operates entirely over the local network and does not interact with Dialpad's servers.
In the event you experience group paging issues, please contact your network admin first.
Paging groups will only work if the devices are supported, from one vendor and on the same subnet. This means it is not possible to support Group Paging groups who are using both Poly and Yealink devices. With vendors that support multiple platforms (e.g. Poly UCS and Poly’s Obi platform), paging is only possible on like-platforms.
Paging groups can be set up for all the phones in an office, or for a specific group (e.g. Sales, Support).
Tip
When using Yealink devices, group paging settings are applied throughout the entire company and cannot be segmented per department or Office.
How to enable Group Paging
Please reach out to Customer Care to set up paging groups for your office.
They will need to know the following details:
Which employees are to be in each group
Whether each employee needs the ability to transmit audio, or just receive, or both
Tip
Paging groups can be set up for all the phones in an office, or for a specific group (e.g. Sales, Support).
Group paging can be deployed as a line key on your desk phone. The process to enable Group paging for your team/dept/office must be done through your Dialpad Customer Success Manager. If issues persist, reach out to Dialpad Customer Care.
Frequently asked questions
Is it possible to have Paging Groups beyond one physical office?
Only if your IT team can create one subnet for all people who will be in the Paging Group.
How many Paging Groups can I have?
Up to 10 paging groups may be configured.
Can different team members/devices have different paging functionality?
Yes, the ability to Transmit and Receive can be configured for individual devices within groups.
What happens if all my devices are not on the same subnet?
If a paging group includes devices that are on different subnets within the local network, the page will not reach all devices. Additionally, if paging traffic is blocked or there are connectivity issues on the local network, the page will fail to go through.