To use Dialpad Dialer, your company needs at least one Contact Center. You can use an existing Contact Center for Dialer campaigns, or create dedicated Contact Centers for Dialer.
Who can use this
Company Admins and Office Admins can configure the Dialpad Dialer for Dialpad Offices.
Company Admins, Office Admins, and Contact Center Admins can assign Dialer Campaigns to specific Contact Centers.
Requirements
Before assigning a Dialer Campaign to a Contact Center, make sure you have:
Dialpad Sell Premium licenses for users who will use the Dialer.
Outbound calling credits available for Dialer usage.
If you’re not sure which licenses you have, contact your Dialpad account team.
If your company already uses Contact Centers, you can use an existing Contact Center for Dialer or create one dedicated to the Dialer. If your company does not already have Contact Centers, admins with Sell Premium can set them up, or you can engage Dialpad Professional Services for setup support.
Confirm agents can access Dialer
To confirm the Dialer is configured correctly:
Have the agent sign in to Dialpad.
Ask them to open the Contact Center view for a Dialer-enabled Contact Center.
Confirm they can see Dialer-related indicators when a campaign is running (e.g., a Dialer icon or an active campaign banner).
If agents don’t see the Dialer, verify:
The Office and Contact Center both have Dialer enabled.
The agent is assigned to that Contact Center.
The account has sufficient outbound calling credits.