SMS Traffic Export

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Export and analyze your company’s SMS and MMS traffic to discover messaging trends and ensure you stay compliant with local regulations.

It's like checking your phone's call history to see who you talked to and when!

Let’s dive into the details.

Who can use this feature

Company Admins on all plans can export SMS traffic reports.

Export messaging traffic

To export your SMS and MMS traffic, head to your Dialpad Admin Settings.

That’s it! Dialpad will email the SMS Traffic Export to your inbox.

Dialpad will send you a CSV report containing the following data:

Field	Definition	Example
Record ID	Dialpad Record ID.	1234567891234567
Office	Dialpad Office ID.	Aerolabs Main
License	Dialpad license type.	Ai Voice
TargetID	ID of the target: User Contact Center Department	Contact Center
TargetKind	Name of the target: User. Contact Center. Department.	User Profile
MessageType	SMS or MMS.	SMS
MessageDirection	Message direction: Inbound. Outbound .	Outbound
FromSender	Phone number of sender.	(123) 456-7894
ToReceiver	Phone number of recipient.	(123) 456-7894
MessageDate	Date the message was sent.	2023-09-28
RecievedTimeStamp	Time the message was received.	2023-09-28 07:54:01
SentTimeStamp	Time the message was sent.	2023-09-28 07:54:01
DateAnonymized	Date the message was anonymized (removed)	2023-09-28
Timezone	Timezone of the sender’s office.	US/Pacific
MessageSegments	The number of segments the carrier broke the message into when sending.	2
CountryOrigin	Country of the sender.	US
CountryDestination	Country of the recipient.	US
Status	The Status column is translated into the language set by the user in the app. Delivery Status: Sent Delivered Failed Pending Undelivered + explanation	Undelivered - Spam content
RegistrationStatus	A2P registration status.	Registered

Note

Inbound SMS will display a blank delivery status in the exported data. Message status only applies to outbound SMS.