Real-Time Assist Speech Coaching
- 25 Jun 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Real-Time Assist Speech Coaching
- Updated on 25 Jun 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Real-time speech coaching gives real-time suggestions to promote clear speaking. Agents will see on-screen reminders if they're talking too quickly, or if even if they're talking too much and are dominating the conversation.
Let's take a look at how to use real-time speech coaching.
Who can use this feature
Contact Centers and Coaching Teams, in addition to individual users, can use speech coaching for calls.
Dialpad Ai is available to Dialpad users with offices in the United States, Canada, Australia, New Zealand, the United Kingdom, Puerto Rico, and Spain.
Enable real-time speech coaching for a user
To use speech coaching, first, make sure that AI is enabled.
- From Dialpad.com, navigate to Your Settings
- Scroll to Dialpad Ai
- Click the checkbox beside Turn on Ai for my calls
- Select the 'Show transcript when a call starts' checkbox
That's it! Speech coaching is now enabled. The next time you find yourself speaking a little bit too quickly (don't worry, we all do it!) you'll see a helpful warning telling you to slow down.
Note
We recommend opting into auto-start AI for your calls. This ensures AI features activate automatically without any extra steps.
Enable real-time speech coaching
To enable real-time speech assistance for your Contact Center or Coaching Team, head to your Admin Settings at Dialpad.com
- Click Contact Centers (on the sidebar)
- Select the desired Contact Center or Coaching team
- Navigate to Dialpad Ai
- Check the following 3 checkboxes
- Turn on Ai for this Contact Center
- Allow individual users to start and stop Ai during calls
- Show transcript when a call starts
Speech coaching is then enabled for your shared lines.
Note
We recommend opting into auto-start AI for your calls. This ensures AI features activate automatically without any extra steps.
Was this article helpful?
