Provision Yealink DECT Devices to Dialpad

We know how much you love cordless options, and Dialpad is happy to support Yealink DECT devices. 

Let's dive into the details. 

Set up a Yealink DECT device

Setting up your new Yealink DECT device to use with Dialpad is a 4 step process. 

First, you’ll pair the device with the base station.

Next, you'll provision the device to Dialpad.

Once provisioned, the device must be added to the Dialpad Admin Portal.

Finally, you’ll activate (assign) the port for a Dialpad user or room.

Pair the handset to the base station

To pair a Yealink DECT device to the base station:

1. Put the base station into Registration Mode

   1. Press the button on the base station for 5-10 seconds until the registration LED flashes

2. On the handset, navigate to Register Handset and select OK

   1.  Press OK > Settings > Registration > Register Handset > OK 

After the handset has registered successfully, the phone will say Handset Subscribed and display the Base NO.  and the last 4 characters of the connected base’s MAC address).

Provision the device to Dialpad

Now that the device has been paired to the base station, it’s time to provision the devices to Dialpad.

1.  On the handset, navigate to the IPv4 Address

   1. Press OK > Status > Base 

      1. The IPv4 Address will be listed at the top

2. Enter the IP address in a computer browser, then press enter

3. Login using the following credentials

   1. Username: admin 

   2. Password: admin

4. Navigate to Settings

5. Select Auto Provision

6. In the Sever URL field enter: https://prov.dialpad.com/ 

7. Select Confirm
   

8. Select Auto Provision Now

    

Add the phone to the Dialpad Admin Portal

Now that your Yealink device has been provisioned to Dialpad, it's time to add it in the Admin Portal. 

To add the device, head to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Office Settings

3. Select Desk Phones

4. Select the DECT/ATA Devices tab 

5. Select Add a new DECT/ATA

   

6. Select the Device Type

7. Enter the display name and the device's MAC address

8. Select Add new device

   

That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab. 

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room. 

Assign a port to a user

To assign a port to a user, head to the DECT/ATA tab from your Dialpad Admin Portal. 

1. Beside the device, select Options

2. Select Show Managed Devices

   

3. Select Assign a new device

   

4. Select User

5. Choose the owner, add the display name, and port

   1. The port number must match the index number on the handset.

   2. The phone name must be the phone number.

6. Select Assign port

   

Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Dialpad Admin Portal. 

1. Select Options

2. Select Show Managed Devices

   

3. Select Assign a new device

   

4. Select Room phone

   

5. Enter the room name and port number

   1. The port number must match the index number on the handset.

6.  Choose the number type

   1. Local

   2. Toll-free

7. Select Assign port

After assigning the port, the base station will reboot.

Unassign a port

To unassign a port, head to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Desk Phones

3. Select DECT/ATA Devices tab

4. Beside the device, select Options

5. Select Show Managed Devices

   

6. Select Options

7. Select Unassign

   

The device will reboot to apply the update. 

Rename a DECT device

To rename a DECT device, head to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Desk Phones

3. Select DECT/ATA Devices

4. Beside the device, select Options

5. Select Rename

   

6. Enter the new display name

7. Select Rename

Rename a managed device

To rename a managed device, head to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Desk Phones

3. Select DECT/ATA Devices

4. Beside the device, select Options

5. Select Show Managed Devices

   

6. Select Rename

   

7. Enter the new display name

8. Select Rename

Frequently asked question

Why is there a pause before my DECT phone call goes through?

When you make a call with your DECT device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.