Provision AudioCodes MediaPack ATA device to Dialpad

We know how much you love options, and Dialpad is happy to provide support for AudioCodes MediaPack ATA devices. These devices allow you to connect multiple handsets or ports and can even be used for faxing.

Let's dive into the details. 

Set up process

Setting up your new AudioCodes MediaPack ATA device with Dialpad is a 3-step process.

1. Provision the ATA device to Dialpad

2. Add the ATA device to the Dialpad Admin Portal

3. Activate (assign) the port for a Dialpad user or room

Provision AudioCodes MediaPack ATA device

To provision an AudioCodes MediaPack ATA device to Dialpad:

1. Note the device's IP address

2. In a web browser, navigate to https://<device_ip>/AdminPage

   1. Enter the IP address instead of <device_ip>

   2. This URL is case-sensitive

3. Select ini Parameters

   

4. In the Parameter Name box, enter IniFileURL 

   1. This will be automatically capitalized.

5. in the Value box, enter https://prov.dialpad.com/<MAC>-config.ini 

6. Leave <MAC> as is.

   

7. Select Apply Value

8. In the Parameter Name box, enter AUPDResetURLOnWebConfig

   1. This will be automatically capitalized.

9. in the Value box, enter 1

The device will contact Dialpad's provisioning service, and then reboot.

Next, you'll need to reset the device. 

From the AudioCodes web settings:

1. Select Maintenance 

2. Expand the Maintenance menu

3. Select Maintenance Actions

4. Select Reset

   

Add the ATA to the Dialpad Admin Portal

Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal. 

To add the device, head to your Admin Settings from Dialpad.com 

1. Navigate to Office

2. Select Office Settings

3. Select Desk Phones

4. Select the DECT/ATA Devices tab 

5. Select Add a new DECT/ATA

   

6. Select the Device Type

7. Enter the display name and the device's MAC address

8. Select Add new device

   

That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab. 

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room. 

Assign a port to a user

To assign a port to a user, head to the DECT/ATA tab from your Dialpad Admin Portal. 

1. Select Options

2. Select Show managed devices

   

3. Select Assign a new device

   

4. Select User

5. Choose the owner, add the display name and port

   1. The port number must match the index number on the handset.

6. Select Assign port

   

   Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Dialpad Admin Portal. 

1. Select Options

2. Select Show managed devices
   

3. Select Assign a new device

   

4. Select Room phone

   

5. Enter the room name and port number

   1. The port number must match the index number on the handset.

6. Choose the number type

   1. Local

   2. Toll-free

7. Select Assign port

After assigning the port, the base station will reboot.

Note

ATA devices set as room devices can be configured for faxing.

Head to this Help Center article to learn how.

Unassign a port

To unassign a port, head to your Dialpad Admin Portal.

1. Navigate to Office

2. Select Desk Phones

3. Select DECT/ATA Devices

4. Select Options beside the device

5. Select Show Managed Devices

   

6. Select Options

7. Select Unassign

   

The device will reboot to apply the update.

Rename an ATA device

To rename an ATA device, head to your Dialpad Admin Portal.

1. Navigate to Office

2. Select Desk Phones

3. Select DECT/ATA Devices

4. Select Options beside the device you want to rename

5. Select Rename

   

6. Enter the new display name

7. Select Rename
   

Rename a managed ATA device

To rename a managed ATA device, head to your Dialpad Admin Portal.

1. Navigate to Office

2. Select Desk Phones

3. Select DECT/ATA Devices

4. Select Options beside the device

5. Select Show Managed Devices

   

6. Select Options beside the device

7. Select Rename

   

8. Enter the new display name

9. Select Rename

Frequently asked question

Why is there a pause before my ATA phone call goes through?

When you make a call with your ATA device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, and takes more time.