Customize Your Caller ID
    • 18 Dec 2023
    • 2 Minutes to read
    • Dark
    • PDF

    Customize Your Caller ID

    • Dark
    • PDF

    Article summary

    The content explains how to adjust your caller ID for individual calls and set a global caller ID across all devices. The global caller ID only applies to outbound and external calls, not SMS. It displays on desktop and mobile apps but cannot be updated via desk phones. Caller ID can be adjusted from the main dialer, conversation thread view, and mobile apps. There is also an option to block your caller ID when placing a call. Incoming caller ID can be set to distinguish personal calls from Dialpad calls, with different options for personal numbers, department numbers, and executive numbers. These settings can be accessed through Your Settings on and will adjust accordingly on forwarding devices.

    Caller ID - it's hard to imagine phone calls without it!

    By default, your outbound caller ID is set to your primary, direct Dialpad number. That doesn't mean you can't tweak it for one-off calls, or even globally. Admins can, however, limit certain caller ID features office-wide.

    Let's take a look at how to adjust your caller ID for individual calls.

    Set your global caller ID

    Unify your caller ID across all your devices by setting your Global Caller ID.

    To set your global caller ID, head to Your Settings from

    1. Navigate to Your Settings  
    2. Navigate to Caller ID 
    3. Choose a number from the drop-down menu

    You may need to refresh your web browser for the changes to take effect, and now the global caller ID will be the default choice across your devices.

    Global caller ID:

    • Only applies to outbound calls
    • Only applies to external calls
    • Doesn't apply to SMS
    • Doesn't take the place of handling calls as an operator or agent; therefore, department or contact center settings (such as automatic call recording) don't apply 
    • Displays across all devices (including desk phones) running on the desktop and mobile apps 

    Want your global ID to apply to internal calls, too? Or perhaps you'd like your contact center or the department's advanced settings (such as automatic call recording) to be applied?

    No problem! Reach out to our Support team to make this change.

    Adjust your caller ID

    Your caller ID can be adjusted in three places, on the Main Dialer, in the Conversation Thread, and on our mobile apps (both iOS and Android).

    Currently, caller ID cannot be updated via desk phones.

    Let's take a look at how to adjust your caller ID from the Dialpad app. 

    Adjust caller ID from the main dialer

    To adjust your caller ID from your main dialer, head to your Dialpad app. 

    1. Select Make a Call 
    2. Select Change 
    3. Choose a number in the drop-down
    4. Enter the number or contact you'd like to call, then press enter to start dialing
    You need to be an operator of a department or main line, an agent of a contact center, or an executive assistant to place outbound calls using a shared line's primary and secondary numbers.

    Adjust caller ID from a conversation thread 

    Caller ID can also be customized in the conversation thread view. 

    From the conversation thread view in the Dialpad app:

    1. Select the drop-down option beside the Phone icon 
    2. Navigate to the From section
    3. Choose a number 
    4. Select the phone icon to call

    Block your caller ID

    There may be a time when you need to block your caller ID.

    To block your caller ID when placing a call:

    1. Select the Drop-Down icon alongside the Phone icon
    2. Navigate to From
    3. Select Block my caller ID (Calling Only)

    Call history will remain listed under the contact; remember that this feature is only reflected on contacts outside of your company.

    You can also dial *67 before your recipient's # to block your caller ID (or, dial *87 to unblock it).

    Set incoming caller ID

    Incoming caller ID distinguishes personal calls from Dialpad calls.

    To set your incoming caller ID, head to Your Settings from

    1. Navigate to Your Devices 
    2. Select Advanced Settings
    3. Navigate to Incoming caller ID
    4. Choose the desired options for each section
      1. Calls to your personal Dialpad number: displays the caller's number or your Dialpad number
      2. Calls to your departments/office main line: displays the caller's number or the department number
      3. Calls to your executives: displays the caller's number or the executive's number
    5. Select Save Changes

    It will then adjust accordingly on forwarding devices.

    To ensure your changes take effect on your mobile devices, make sure inbound HD calling is turned off.

    Was this article helpful?