Check Your In-App Audio Settings
    • 06 Jun 2024
    • 2 Minutes to read
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    Check Your In-App Audio Settings

    • Dark
    • PDF

    Article summary

    In-app audio settings let you decide the microphone and speaker/headset Dialpad uses.

    Built-in options are often included with a laptop or desktop, but Dialpad supports external microphones and speakers/headsets as well. So you're able to choose what works best for you. It takes only a few clicks, and then Dialpad knows your preferences for all calls and messages.

    Let's take a look at audio settings in Dialpad's desktop app.

    Hardware settings

    To access your Hardware Settings from the Dialpad app, select the gear icon.

    This pop-up menu provides quick access to your microphone, speaker/headset, camera configuration and desk phone settings. 

    You can also access your Hardware Settings from your app settings.

    1. Select your in-app Settings menu (click your avatar to access)
    2. Select Preferences
    3. Select Hardware Settings

    Here you'll find the same list of microphone, speaker/headset, camera options and deskphone.

    Make any adjustments necessary, then continue using Dialpad.

    Volume control

    Customize your notification and microphone volume, or choose to use Dialpad’s Auto Volume feature to maintain a consistent volume throughout your devices. 

    Volume control settings can be accessed from your Hardware Settings menu, as detailed in the section above, or from the Preferences section of your in-app setting. 

    To adjust the volume, slide the toggle to the right or left, then select Test to listen to the volume. 

    You can also choose Auto Volume to have Dialpad automatically maintain a consistent volume 

    That’s it, your preferences are instantly saved!

    Use a headset

    If you'd rather use a headset for in-app audio, make sure that you've got the following set up:

    • USB wired headset or USB dongle-based wireless headset
      • Headset is selected in your computer's sound settings
      • Headset is selected as default microphone in your Chrome browser (Chrome app users)
      • Docking station is plugged directly into your laptop

    Connecting a new USB headset will prompt an overlay, asking whether you'd like to continue to use that specific microphone.

    If the app detects a change to your speaker as well, Dialpad will display an alert; this typically occurs when docking with an external monitor that has built-in speakers.

    Be sure to read through our Help Center article for more details.

    Dialpad offers built-in noise cancelation and encryption. Using virtual devices can interfere with Dialpad’s existing noise-cancellation features and may reduce call quality.

    Desk phone

    After dialing a number using the Dialpad app, you can seamlessly continue the call on your connected desk phone.

    To set your desk phone as a default device for outbound calls, head to Hardware Settings and navigate to Deskphone.

    1. Select your desk phone on the drop-down menu
    2. Enable Default this device for calls


    Not all external desk phones support remote call initiation.

    This functionality applies to outbound calls only.

    App notification settings

    To access your App Notification Settings, select your in-app Settings menu (that's the three vertical dots beside your avatar) and then select Preferences.

    Navigate to Notifications & Sounds in the left panel of the pop-up window and choose your notification preferences.

    You can choose where ringing and notification sounds play from, and choose the ringtone that Dialpad plays each time you receive a call. You can also test the audio to ensure it's working properly.

    You can also use the volume sliders to adjust the ring and notification volume and ringtone.

    Run a system test

    To run a system test, open your in-app settings menu by clicking on your avatar. Then, select System test.


    If there are any issues along the way, the system test will offer deeper insights and troubleshooting assistance


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