Add Credits to Your Dialpad Office
    • 28 May 2024
    • 2 Minutes to read
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    Add Credits to Your Dialpad Office

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    • PDF

    Article summary

    While calls to your local Dialpad numbers are free, certain features do incur additional charges:

    • International and domestic calls
      • Inbound and outbound
    • Messaging (SMS/MMS) in the US
    • Inbound calls to toll-free lines 
    • Outbound faxes

    Easily purchase credits to ensure you always have access to these features.

    Let's learn more about how to add credits, check your balance, view your usage, and confirm your credit payment. 

    Who can use this feature
    Credits can be purchased by Company or Office Admins and are available on all Dialpad plans.
    Credits are managed from the Credits page in your Admin portal. 

    Add credits

    To add credits for your international and/or toll-free lines, head to your Admin Settings from 

    1. Select Billing  
    2. Select Credits 
    3. Navigate to Add Credits
    4. Review the cost, then select Add 

    Credits apply to messages too! Enabling the Automatic Credit Refill feature ensures your outbound SMS/MMS messages will not be blocked due to insufficient funds. 


    Each office needs to have its own credits. If you have multiple offices, you'll need to follow these steps in every office.

    Accounts paying with a credit card will see credit balance charges immediately, while invoiced accounts will be assessed the credit amount on their next invoice date.

    Automatic credit refill

    Credits apply to both calls and messages — the last thing you want is to have a message blocked because you ran out of credits!
    Use Dialpad's auto-recharge feature to ensure your offices never run out of call and message credits.

    To add auto-recharge to your credits, head to your Admin Settings from 

    1. Navigate to Billing
    2. Select Credits
    3. Navigate to Auto-recharge
    4. Select the desired amount

    When enabled, if your credit balance dips below $5, your card will automatically be charged the set amount, and call credits will be applied to your account.

    Check credit balance

    You can view this balance in your Admin Settings at

    1. Select Billing 
    2. Select Credits 

    International calls are charged at a set rate based on the caller's country location. Inbound calls to US and Canada toll-free numbers are charged to you at $0.02 USD per minute.

    Confirm credit card

    Some accounts may need to confirm a credit card before calling credits can be added. We do this as an added security step to mitigate fraudulent charges.

    We'll post a small charge on your credit card and will ask you to confirm the amount. Simply log into your account to verify and enter the amount in Dialpad. Once verified, you'll be able to add more calling credits whenever you need or even set up automatic recharges.

    Check your usage

    Gain a deeper understanding of your credit usage.

    Administrators can access and review a monthly breakdown of the following information:

    • Number of toll-free calls 
    • Number of international calls
    • Date/Time of calls
    • Team member/Department that placed or received the call
    • Phone number that was used
    • Call duration
    • Cost 

    To check your credit usage, navigate to your Admin Settings at 

    1. Select Billing 
    2. Select Credits 
    3. Navigate to Usage
    4. Filter by users or date


    Did you know you can Export your credit usage? Click on Export Credit Usage on the right-hand side of the credit usage page. 

    Frequently asked questions 

    Will I be billed for Ai Contact Center and Ai Sales calls?

    Yes. Users on Ai Contact Center and Ai Sales licenses are charged per-minute rates for local inbound and outbound calls. Call pricing for these plans starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States. 

    If you add a toll-free number to your Ai Sales license, there will be an inbound toll-free per-minute fee of $0.02/min.

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