Dialpad Release Notes 23.07.31

We're always rolling out product updates with new features and capabilities to ensure you get the most out of Dialpad. 

Dialpad's desktop app and web portal are designed to live at the center of your business communications — be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on July 31, 2023.

You'll also discover some bug fixes to improve reliability. 

New

Ai Playbooks | Dialpad's newest Ai feature has launched! Ai Playbooks leverage our real-time speech recognition technology and generative AI capabilities to offer suggested questions and check off on-call tasks as they are completed. With templated playbooks on popular sales methodologies (BANT, SPICED, and SPIN) sales leaders can now ensure consistent behavior from their teams — and they can do this at scale. Sign up for the Early Adopter Program today!

Improvement

Company Dictionary Access Change | We've updated Company Dictionary access so that only Company Admins are able to view and edit their dictionary. Individual users are no longer able to add keywords or make changes to the Company Dictionary.

Critical Bug Fix

Zendesk Integration Bug | Some users reported their call controls were intermittently disappearing when using the Zendesk Integration. This has been fixed. 

Mexico Time Zone Glitch | Our Mexican users noted that their timezone did not adjust properly due to Mexico no longer following DST. We've fixed this 

Missing Hold Time Bug | Some users reported that they could not see the amount of time a caller was on hold time while in a call-back queue. This has been fixed. 

Zoho Call Logging Bug | In Australia, some of our users noted that the call recording link was not logged to Zoho. We've fixed this.

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad.

Happy Dialing!