Dialpad Release Notes 23.10.02

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements, and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on October 2, 2023.

Improvements

SMS delivery receipts analytics | We've added delivery receipts analytics for your SMS direct messages, allowing you to see the number of messages that were successfully sent, delivered or failed. You can view this on the Texts tab under your office's analytics.

New extension options | We know that sometimes you want a very specific number for your extension, and we're happy to offer more options! You can now have a 4,5 or 6-digit extension for your users or shared lines.  

Critical bug fixes

Agents and Admins section loading bug |  A few users reported that they encountered an authorization error when accessing the agents and admins section of the contact center. We've fixed this!

Real-Time Assist bug | Some users reported that RTA cards do not populate even though trigger words were verbalized on a call. This has been fixed.

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!