Dialpad Release Notes 24.04.23

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on April 23, 2024.

New

Digital Agent — Quick reply and tags

Use the pre-written answers available in the Quick Reply feature to quickly respond to frequently asked questions. Organize even more efficiently by giving your Quick Replies tags, which will make it simple to retrieve and classify them according to their intended uses.

Critical bug fixes

Agent state bug

Some users reported that users couldn't disable the agent state option in the Global Contact Center settings. This has been fixed!

Analytics filter bug

A few users reported that they were unable to choose and filter the 'Today' option from the Analytics drop-down menu. We've fixed this.

Export report bug

Some users reported that when they tried exporting a report, they got an email saying that the report couldn't be generated. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!