Customer Newsletter 23.12
    • 24 Jan 2024
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    Customer Newsletter 23.12

    • Dark
    • PDF

    Article summary

    Want to stay on top of Dialpad's newest innovations?
    Subscribe to our monthly Dialpad Newsletter!

    Let's go over Dialpad's December '23 highlight reel.

    12 Months of Ai 

    Ai Agent Assist is a next-generation virtual assistant for contact center agents that puts knowledge at their fingertips.

    Harnessing the power of Dialpad's advanced semantic search capabilities and Generative AI, Ai Agent Assist delivers on-demand, natural answers to agent questions so they can offer faster, more effective service. This translates into shorter resolution times, more productive agents, and improved customer satisfaction.

    Join the waitlist!


    Check out our on-demand trainings and webinars to ensure you're making the most of out Dialpad's amazing features. 

    Dialpad’s 12 Months of Ai - A Year in Review 

    Find out how our $50M commitment to Ai benefits you in the 12 Months of Ai - A Year in Review webinar.

    Watch now!

    The Road to 381% ROI: Dialpad Ai Contact Center Transformation

    Tune in as we explore the cost savings and benefits of Ai Contact Center with Forrester's Nick Serrif.

    Watch now!

    Product updates

    Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features and improvements. Let's take a look a few highlights from this month. 

    SMS delivery errors

    Users now have clearer information and a better understanding of why a text message can't be delivered. 

    Disconnect and reconnect IVR workflows

    Edit and modify your workflows by disconnecting and reconnecting portions of your IVR workflow.

    Digital experience improvements

    We've added a new compose bar, conversation panel, and right-side panel for the digital agent's view. This includes improvements in seeing past conversations and interactions. Plus, supervisors now have access to the session history tab.

    Reserve number office identification

    Your reserved number section now shows which specific office the number was associated with.

    Delay greeting times

    You can now set a delay greeting for 30 seconds to keep callers active while they wait in the hold queue.

    Customer spotlight

    Discover how PeopleShare revolutionizes communications with Dialpad Ai

    Read the story.

    Loving Dialpad? Tell a friend, make some cash!

    If you know someone who should be using Dialpad, we’d love to meet them! Submit a referral and get paid when they become a customer.  

    Make an intro.

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