Create a Department

Create a Department after setting up your Main Line in Dialpad. 

Departments route callers to a specific group or team, such as sales and customer support.

Create a Department

To create a department, go to your Dialpad Admin Settings.

1. Navigate to Departments

2. Select Add a Department (that's the + icon)

3. Name the Department, then add a description
   

4. Select Create
   

Dialpad will then take you to the homepage for your newly created Department.



Here, you can add an abbreviation, local, toll-free, and fax numbers, and select your IVR and voicemail language settings.

Note

Departments can have up to 30 numbers.

Duplicate a Department

As your team scales, easily duplicate existing Departments to speed up the creation process and ensure parity between departments. 

Duplication allows your customizations (think routing settings or custom moments) to be carried over to the new Department without manually updating it at the time of creation. 

To duplicate a Department, head to your Admin Settings from Dialpad.com 

1. Select Departments

2. Choose the desired Department

3. Select Duplicate
   

4. Name the new Department

5. Write a Department description (optional)

6. Choose which office the Department will be located in

   1. Duplications can be done throughout different offices

7. Select which operators you’d like to include

   1. Choose to keep the same operators as the existing Department

   2. Choose new operators

   

8. Select Duplicate

Your new Department will be created, and you’ll be taken to its settings page. 

Office parameters

When duplicating a Department within the same office, the following settings will not be duplicated:

1. DIDs

2. Fax Numbers

3. Verified Numbers

4. Integration Settings

When duplicating a Department to another office, the following settings will not be duplicated:

1. DIDs

2. Fax Numbers

3. Verified Numbers

4. Integration Settings

5. Customer IVRs

6. Timezone

7. Ring type of Operators