Enable Office-Wide Caller ID

While your team members will always have the option to use their personal number as their caller ID, Admins can still grant access to certain caller ID features. 

Let's take a closer look at how Admins can control these settings for the Main Line and user's direct lines.

Main Line Caller ID

Admins can enable or disable the ability for the team members to use the Main Line as their global caller ID. Here's how:

First, navigate to your Admin Settings from Dialpad.com

1. Navigate to Office 
2. Select Office Settings
3. Navigate to Office-wide Settings
4. Navigate to Caller ID
5. Check the box beside  Allow team members to use the office number or group numbers for which they are a member as caller ID

Learn more about your global caller ID here. 

Department or Call Center Caller ID

By default, each Department Operator or Call Center Agent will be able to place calls from your Department or Call Center using that ID. 

However, Admins can select whether they want Operators or Agents from a Department or Call Center to use the originally assigned ID, the Main Line ID, or to simply block the ID entirely.