Check Your In-App Audio Settings
  • 18 Oct 2023
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Check Your In-App Audio Settings

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Article Summary

In-app audio settings let you decide the microphone and speaker/headset Dialpad uses.

Built-in options are often included with a laptop or desktop, but Dialpad supports external microphones and speakers/headsets as well. So you're able to choose what works best for you. It takes only a few clicks, and then Dialpad knows your preferences for all calls and messages.

Let's take a look at audio settings in Dialpad's desktop app.

Hardware settings

To access your Hardware Settings from the Dialpad app, select the gear icon.

hardware_settings.png

This pop-up menu provides quick access to your microphone, speaker/headset, and camera configuration.

You can also access your hardware settings from your App Settings.

  1. Select your in-app Settings menu (click your avatar to access)
  2. Select Preferences
  3. Select Hardware Settings

hardware_from_app_settings.png

Here you'll find the same list of microphone, speaker/headset, and camera options.

Make any adjustments necessary, then continue using Dialpad.

Use a headset

If you'd rather use a headset for in-app audio, make sure that you've got the following set up:

  • USB wired headset or USB dongle-based wireless headset
    • Headset is selected in your computer's sound settings
    • Headset is selected as default microphone in your Chrome browser (Chrome app users)
    • Docking station is plugged directly into your laptop

Connecting a new USB headset will prompt an overlay, asking whether you'd like to continue to use that specific microphone.

If the app detects a change to your speaker as well, Dialpad will display an alert; this typically occurs when docking with an external monitor that has built-in speakers.

Be sure to read through our Help Center article for more details.

App notification settings

To access your App Notification Settings, select your in-app Settings menu (that's the three vertical dots beside your avatar) and then select Preferences.

Navigate to Notifications & Sounds in the left panel of the pop-up window and choose your notification preferences.

 Screen_Shot_2021-08-10_at_3.39.42_PM.png

You can choose where ringing and notification sounds play from, and choose the ringtone that Dialpad plays each time you receive a call. You can also test the audio to ensure it's working properly.

Run a system test

To run a system test, open your in-app settings menu by clicking on your avatar. Then, select System test.

system-test 

If there are any issues along the way, the system test will offer deeper insights and troubleshooting assistance

 


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