Swap & Reassign Numbers
    • 11 Mar 2024
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    Swap & Reassign Numbers

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    Article Summary

    Just because you were assigned a number in Dialpad doesn't mean you're stuck with it.

    Let's take a look at how to swap and reassign numbers. 

    Who can use this feature
    Company and office admins on Standard, Pro and Enterprise plans can swap or reassign numbers.
    This feature is not supported while on a free trial.

    Swap a number

    Need to swap your user's primary number for another one? Log in at Dialpad.com, and navigate to Admin Settings  

    1. Navigate to Office 
    2. Select Users 
    3. Find your user and select Options 
    4. Select Calling 
    5. Select Swap Phone Number
    6. From the pop-up window, you can choose the following:
      • Select by searching area code or major city name for a number
      • Select one of our suggested numbers 
      • Select Unassigned Numbers to pull from your unassigned pool 

    Once you confirm the changes, your user's previous number will be placed in your Unassigned Numbers for you to access later on or reassign elsewhere.

    Don't forget
    There is a fee for maintaining numbers in your Reserved Pool.

    Reassign an unassigned or reserved number

    New team members, or perhaps a promotion earned a new line? No problem, reassigning unassigned numbers is easy. 

    To reassign an unassigned or reserved number, head to Dialpad.com and navigate to Admin Settings 

    1. Navigate to Office 
    2. Select Users 
    3. Select Reserved Numbers
    4. Find the unassigned number and select Options
    5. Choose Assign This Number 
    6. From the pop-up window, search for a user, department, contact center, or office
    7. Select Re-Assign and confirm any billing changes to finalize

    Office-specific number assignment

    To help maintain number consistency and prevent cross-office auto-assignment, use Dialpad's office-specific reserve pool setting. When enabled, reserved numbers can only be used for users and devices within the same office. 

    To enable this setting, head to your Company Settings and check the box beside Restrict number assignment to office-specific reserved pool.

    Delete an unassigned or reserved number

    If you no longer wish to own a number, you can remove an unassigned or reserved number by heading to your Admin Settings from Dialpad.com

    1. Navigate to Office
    2. Select Users 
    3. Select Reserved Numbers
    4. Find the unassigned number and select Remove this number
      • If you'd like to remove numbers in bulk, fill the checkboxes and select the Trash icon 
    5. Confirm your changes to remove the number(s)


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