Dialpad lets you set business hours for your main line, departments, and contact centers in addition to Personal Working Hours. You just need to be an admin, and then you're ready to set normal or split business hours.
Let's take a look at how to set business hours in Dialpad.
Who can use this
Setting business hours for your shared lines is available to Dialpad Connect, Dialpad Sell, and Dialpad Support users on all plans.
Set normal business hours
To set your standard business hours, head to your Dialpad Admin Settings.
Navigate to the main line, department, or contact center where you'd like to set business hours
Navigate to Business Hours & Call Handling
Choose when you want to receive calls
Always take calls (24/7)
Only during specific hours
Set timezone
Select Edit Hours
Choose the hours during which operators or agents will receive calls
Set an opening time and a closing time
Select the desired days
Select Update
Set split business hours
To set split business hours, head to your Dialpad Admin Settings.
Navigate to the main line, department, or contact center where you'd like to set business hours
Navigate to Business Hours & Call Handling
Select Edit Hours
Choose the hours during which operators or agents will receive calls
Set an opening and a closing time
Select the desired days
Select + Add Hours
Enter the desired hours
Select Update
Each day can include up to four unique periods of availability, and they can be applied to multiple days or tailored for different days based on your needs.