Set Business Hours

Dialpad lets you set business hours for your main line, departments, and contact centers in addition to Personal Working Hours. You just need to be an admin, and then you're ready to set normal or split business hours.

Let's take a look at how to set business hours in Dialpad.

Who can use this

Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.

Set normal business hours

To set your standard business hours, head to your Dialpad Admin Settings.

1. Navigate to the main line, department, or contact center where you'd like to set business hours

2. Navigate to Business Hours & Call Handling

3. Choose when you want to receive calls

   • Always take calls (24/7)
   • Only during specific hours

4. Set time zone

5. Select Edit Hours

6. Choose the hours during which operators or agents will receive calls

   • Set an opening time and a closing time
   • Select the desired days

7. Select Update

Set split business hours

To set split business hours, head to your Dialpad Admin Settings.

1. Navigate to the main line, department, or contact center where you'd like to set business hours

2. Navigate to Business Hours & Call Handling

3. Select Edit Hours

4. Choose the hours during which operators or agents will receive calls

   • Set an opening and a closing time
   • Select the desired days

5. Select + Add Hours

6. Enter the desired hours

7. Select Update

Each day can include up to four unique periods of availability, and they can be applied to multiple days or tailored for different days based on your needs.