Create a Company Dictionary to improve transcript accuracy by training Dialpad AI to recognize your team’s unique jargon, industry terms, and non-standard words. This ensures clearer transcriptions and helps you maximize the benefits of Dialpad’s time-saving AI features.
Let's dive into the details.
Who can use this
Company Admins can view and edit a Company Dictionary.
Review our language options to see which Dialpad AI languages are available in your country.
Add a keyword
Company Admins can add and remove keywords to their Company Dictionary.
To add a keyword, head to your Dialpad Admin Portal.
Select My Company
Select Ai Settings > Company Dictionary
Select Add a keyword
Enter the keyword, category, language & pronunciation hint
Select Save
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For more information on keywords, read this Help Center article.
Search a keyword
Find and search keywords in your Company Dictionary with ease.
To search for a keyword, head to your Dialpad Admin Settings.
Select My Company
Select Ai Settings
Select Company Dictionary
Enter the keyword name in the search field
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You can narrow your search by selecting a category and language in the search menu.
Delete a keyword
Keywords can be deleted at any time.
To delete a keyword from your Company Dictionary, head to your Dialpad Admin Portal.
Select My Company
Select Ai Settings > Company Dictionary
Navigate to the keyword you want to delete, then select Delete
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Frequently asked questions
Can I edit keywords?
No. To update a keyword, you need to delete and add a new keyword.
Why don't I see my keyword right away?
It can take 7 - 10 days for your keyword to be implemented.
How can I find the status of my keyword submission?
To find the status of your keyword submission, reach out to our Customer Care Team.
Can I upload new keywords in bulk through a CSV or any other method?
No, each keyword will need to be entered one at a time.
How many words can be included in the dictionary?
As many as you want! Dialpad does not limit the number of keywords in a Company Dictionary.
What languages are supported in the Company Dictionary?
You can check our language options to see which Dialpad AI languages are supported in your country.