Dialpad Meetings Integration FAQs

Don't worry, you're not the first to have these thoughts! Let's get into the details of the most commonly asked questions. 

What settings do I manage in Dialpad vs Dialpad Meetings?

Both Dialpad and Dialpad Meetings allow you to access and manage personal and team settings for Dialpad Meetings.

If I dial a Dialpad Meetings number from my Dialpad dialer, will it launch the Dialpad Meetings window?

No, you'll only see the launched Dialpad Meetings window if you join via the meeting card or your profile drop-down.

Can I transfer an active call from Dialpad to Dialpad Meetings?

Yes, but you'll have to dial into your conference again (since the call has been transferred to that line). Just search for your Dialpad Meetings within your transfer screen to complete the action.

Do I have to be logged into Dialpad Meetings before I can launch it through Dialpad?

Nope! We'll take care of that for you via login token.

Where is my audio controlled: in Dialpad or Dialpad Meetings?

Dialpad Meetings will inherit whatever audio settings you're using in Dialpad. Once you're in your active conference, however, you can adjust your settings via your active conference screen.

Can I link a different Dialpad Meetings account to my Dialpad account?

Absolutely! Just reach out to our Customer Care Team with the account that you'd like to link.

I synced my team but I didn't see my Dialpad Meetings license count change — why?

Integrating Dialpad Meetings with Dialpad won't affect your Dialpad Meetings license count on your Admin page.

This license count only changes when you purchase or assign Dialpad Meetings Business licenses.

Does this integration work with international Offices?

The Dialpad Meetings' integration in Dialpad is currently only available in the United States and Canada. 

We do, however, have international conference numbers available for Dialpad Meetings Business customers as a standalone product. Contact our Sales Team to learn more.

If you're on a legacy flex license plan, you won't be able to utilize the integration until you transition to current license billing. To make this transition, reach out to Customer Care..