Calls, Messages, Devices and Faxes

• Supported Browsers
• Before You Begin
• Network Test Analysis Guide
• Perform the Tests
• Deep-Dive Your Test Results
• VPN Split-tunnels

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• Adjust Your Dialpad Audio Settings
• Check Your In-App Audio Settings
• Check Your Inbox
• Dialpad App Presence Icons
• Dialpad App Requirements
• Set Do Not Disturb Mode

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• Make a Call
• Receive a Call
• Place a Call on Hold
• Mute a Call
• Transfer a Call
• Record a Call

See all 33 articles

• Manage Your Contacts
• View Contact Information
• Manage Contact Labels
• Department Contacts FAQs
• Block a Number
• Manually Sync Contacts

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• SMS Registration Guide
• Send a Message
• Receive a Message
• Group Messaging
• Send & Receive a Shared Line Message
• Messaging Options

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• How to troubleshoot the “Please check your internet connection” error
• Reset Polycom UCS VVX Admin Password
• Device Recommendations
• Manage a User Desk Phone
• Supported Desk and Room Phones
• Manage a Room Phone

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• Send & Receive a Fax

• STIR/SHAKEN for Dialpad Users
• Call Spoofing
• Session Timeouts

• Manage Your Dialpad Devices
• Getting Started with the iOS App
• Getting Started with the Android App
• Switch between HD and carrier
• Switch a Call Between Devices
• Add a Forwarding Prompt

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• Wireless (WiFi) connection issues
• Call Quality Overview
• Mic Issues on Apple macOS & Microsoft Windows
• Network Setup Recommendations
• Home Network Troubleshooting Tips
• Getting Help for your Network Assessment Test Results

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