Office and Company Admins can enable or disable faxing for room ATA devices in Admin Settings under Office > Desk Phones > DECT/ATA Devices. Fax forwarding is unsupported, and Grandstream ATA faxing has reliability limitations.
ATA devices that have been allocated as room devices can be configured for faxing.
Let's dive into the details.
Who can use this
Office and Company Admins can configure ATA devices for faxing.
Enable faxing on ATA ports
To configure an ATA device for faxing, go to your Admin Settings from Dialpad.com
Navigate to Office > Desk Phones
Select DECT/ATA Devices
Select Options beside the ATA device
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Select Show Managed Devices
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Select Options > Enable Fax
That’s it! You’ll now see the Fax icon beside the room device.
Disable faxing on ATA ports
Decided you don’t need the ATA device to fax? No problem.
To remove faxing functionality from an ATA device for faxing, go to your Admin Settings from Dialpad.com
Navigate to Office > Desk Phones
Select DECT/ATA Devices
Select Options beside the ATA device
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Select Show Managed Devices
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Select Options > Disable Fax
You’ll notice that the Fax icon has disappeared from the device. This means the port is now allocated to voice service.
Fax forwarding
Fax forwarding, whether configured through a phone system or an analog telephone adapter (ATA), isn’t a supported way to deliver faxes to another service. Using an ATA doesn’t remove the reliability limitations of fax transmission and forwarding.
Fax delivery can be unreliable when forwarded. If you need faxes delivered to an electronic medical records (EMR) system or another fax service, ask that provider whether they can host your fax number directly. Before making changes, confirm the provider’s porting requirements and support for both inbound and outbound faxing.
Faxing limitations
Faxing with a Grandstream ATA has limitations, so an end-to-end connection isn’t guaranteed. Dialpad support for the Grandstream ATA is limited to the registration process.
If your business is heavily dependent on frequently faxing large, multi-page documents, we recommend that you maintain an analog line and a traditional fax machine.
More information
If you would like more information on how to use your ATA device, please be sure to review this Help Center article.