Credit Card Verification

Dialpad takes your digital security very seriously. Once you sign up (and before making your first payment) we might need to verify your credit card.

If we do, you will see a notification like this in your control panel:

CC_Verification_needed.png

Confirm your credit card 

We've made the verification process as painless as we can, let's go over the steps below. 

  1. Select 'Verify card'
  2. Confirm the last 4 digits noted match your payment method, and select 'Continue'
    Verify_CC_number.png

    Important❗️

    Before continuing, make sure that the card type and number being shown are correct and that you have access to the statement for validation.

  3. Enter the amount chargedconfirm_amount_charged.png
  4. Select 'Continue'
  5. Select 'Done' 

card_verified.png

You’re good to go! Your account will be now cleared and the validation charge will be automatically refunded to your credit card.

FAQS

What should I do if I need to change my credit card?

By default, we’ll always try to verify the credit card that you used during signup. In case you need to change it, you’ll need to do so before confirming your credit card in the verification process. Once you confirm the card, we make the verification charge and then the credit card can’t be changed, make sure to do it before.

In case you need to change it, you’ll have to go to your Admin Settings at Dialpad.com and select Billing Summary. From here, you can edit your payment information.

edit_payment_.png

I can’t see the charge on my credit card statement, what should I do?

In case you are logged in to your bank account but can’t find the charge in it, this could be because of a delay in the payment processing. Don’t worry, it should show up within 24 hours max. You can always close the notification, continue using Dialpad, and get back to it once the charge shows up in your statement.

In case you close the pop-up element, you’ll be able to get back where you left by clicking on the “Verify card” button on the notification bar. It will allow you to then input the amount charged.

If the charged hasn’t showed up after 48 hours, please contact us and we’ll help you.

What happens if I accidentally input a wrong amount?

In case you input a wrong amount, you’ll see this error message:

incorrect_input.png

You’ll always have two tries in case you accidentally enter a wrong amount the first time. Verify the amount and re-enter it to secure your account.

My account got locked, what happens now?

In case you enter the wrong amount for a second time, your account will be locked and you won’t be able to continue using Dialpad. In case this was a human mistake, we can help you verify your account — contact us and our Support team will gladly assist. 

Please note that we’ll still need to verify your credit card, so make sure to have access to your statement to verify the charge.

Will the verification charge always be refunded?

Yes! The small amount charge will always be refunded within maximum 14 days, whether you verify your credit card or not.

 

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