Unlimited Domestic Calling Add-on
- 04 Apr 2024
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Unlimited Domestic Calling Add-on
- Updated on 04 Apr 2024
- 1 Minute to read
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- DarkLight
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Article Summary
Dialpad offers an Unlimited Domestic Calling Add-on for contact centers that handle high volumes of domestic calls. This add-on simplifies billing with a flat rate monthly fee. Admins can purchase the add-on through the Admin Portal by navigating to Office Settings, selecting Licenses, and then Preferred Add-ons. A domestic call is defined as an outbound call made within the same country as the office. The Unlimited Domestic Calling Add-on provides 4500 minutes per month, per license. It is not available for Ai Voice users as their plan already includes free domestic calling. If the purchase license button is not visible, new Dialpad customers should contact their Customer Success Manager to buy the add-on. The add-on only applies to inbound and outbound calls and does not include messaging. Previously purchased credits can still be used for toll-free or international calls.
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Stop worrying about tracking your Contact Center's call credits usage by opting for the Dialpad’s Unlimited Domestic Calling Add-on.
Perfect for contact centers handling high volumes of domestic calls, this add-on creates simplified billing with a flat-rate monthly fee.
Let’s dive into the details.
Who can use this feature
The Unlimited Domestic Calling Add-on is available to Ai Contact Center and Ai Sales users on a Pro or Enterprise plan.
Purchase Unlimited Domestic Calling
Admins can purchase the Unlimited Domestic Calling Add-on right from their Admin Portal.
- Navigate to Office Settings
- Select Licenses
- Navigate to Preferred Add-ons
- Beside Unlimited CCaaS Domestic Minutes, select Purchase licenses
- Review the amount, then select Confirm purchases
Note
This add-on applies to all Contact Center users within an office.
What is a domestic call?
A domestic call is an outbound call made within the same country as your office.
For example, if your office is in India and you call an Indian number, it is considered a domestic call.
Note
Calls are also classified as domestic in the following scenarios:
- Within the United States and Canada.
- Between Australia and New Zealand.
- From the US to Puerto Rico.
- Within Great Britain.
Frequently asked questions
Can I really use as many minutes as I want?
Dialpad does have a fair usage policy — the Unlimited Domestic Calling Add-on provides 4500 minutes per month, per license.
Why isn’t this available for Ai Voice users?
The Ai Voice plan includes free domestic calling already so there is no need for an add-on.
Why don’t I see the purchase license button?
If your company is new to Dialpad, self-service may not be available. Please reach out to your Customer Success Manager to purchase this add-on.
Does this apply to messaging?
No. The Unlimited Domestic Calling Add-on is only applicable to calls, not messaging.
What happens to my credits if I purchase the Unlimited Domestic Calling Add-on?
Any credits previously purchased will remain on your account and can be used for toll-free or international calls.
What about inbound calls?
This add-on only applies to inbound and outbound calls.
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