Record a Meeting

Organizers are able to record a Meeting in one of two ways: through the web or over the phone.

Dialpad Meetings allows you to record both audio and video, including a screen share. Keep in mind that at least two people must remain connected to audio or nothing will be recorded and video recording is limited to Dialpad Meetings Business accounts.

Let’s take a look at recording a meeting in Dialpad Meetings.

Record a Meeting — Web

Start Recording

To start recording a meeting from an active Meeting, click Organizer Controls and select Record Meeting.

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Both the Organizer and all Participants are alerted through an on-screen notification as well as an audio message that the conference is being recorded.

Dialpad Meetings captures video in the Dynamic layout (Dialpad Meetings Business account required), all audio, and any screen shares activated during the meeting.

Automatic Recording

If you’ve turned on automatic recording in your meeting settings, audio and video will be recorded automatically without any manual action necessary.

Haven't turned this on? Dialpad Meetings previously offered a toggle solely for audio recording, then in-product encouraged users to turn on video recording manually during each meeting.

If you've used the audio-only toggle for automatic recording in the past and haven't changed to the new toggle yet, in-product you'll now receive an alert to switch to the new toggle covering both audio and video recording.

Stop Recording

Ongoing recording that you’d like to stop? From an active meeting, return to Organizer Controls and select Stop Recording.

Dialpad Meetings turns off video and audio recording from that point, but you’ll still be able to access anything recorded prior.

Record a Meeting — Phone (PSTN)

 

From an active meeting, wait for a Participant to join and then press 00.

Dialpad Meetings plays an automated alert indicating that the meeting is being recorded. You’re only able to record a meeting’s audio on PSTN and the mobile app, not video or any screen shares.

Organizers are able to end the recording by pressing 00 again or by ending the meeting.

Access & Download a Recording

History List

From the Dialpad Meetings dashboard, navigate to Menu > Meetings > History and select a meeting with the recording label displayed.

Select Audio Only or Audio and Video, then the recording will appear in a new tab.

Download the recording via this tab, but note that the action varies between web browsers:

  • Chrome: Chrome offers a dedicated button (shown above) in the bottom-right corner to download an audio or video file.
  • Safari: Safari requires you to right-click on a video to initiate the download but doesn't offer a method to download an audio file.

If you've downloaded the recording, send the MP3 (audio) or MP4 (video) file through email, a file-share platform, or another method of your choosing.

Email

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Dialpad Meetings delivers a call summary to your email address after every meeting. If you recorded a meeting, the call summary will include download links.

Select Download Audio Only or Download Audio and Video, then the recording will appear in a new tab.

Download the recording via this tab, but note that the action varies between web browsers. Chrome, for example, offers a dedicated button in the bottom-right corner to download an audio or video file. Safari, meanwhile, requires you to right-click on a video to initiate the download but doesn't offer a method to download an audio file.

If you've downloaded the recording, send the MP3 (audio) or MP4 (video) file through email, a file-share platform, or another method of your choosing.

Share a Recording

History

From the Dialpad Meetings Dashboard, navigate to MenuMeetingsHistory and select a meeting with the recording label displayed.

Select Copy Link alongside Audio Only or Audio and Video options, then paste the URL anywhere you'd like.

Remember that anyone with this link will be able to view and download the recording.

Delete a Recording

From the Dialpad Meetings dashboard, navigate to Menu MeetingsHistory and select a meeting with the recording label displayed.

Select Delete Meeting and confirm the decision.

It will delete all data related to this meeting, including data related to Dialpad Ai and chat logs in addition to the recording.

Frequently Asked Questions (FAQs)

Are there time or storage limits for recordings?

Nope! Dialpad Meetings allows you to record as many meetings as you'd like and keep for as long as you'd like.

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