Record a Meeting

Want to record a meeting so you can review it later, or share it with invitees who were unable to attend? No problem — Dialpad Meetings allows you to record both audio and video, including a screen share. 

Let’s take a look at recording a meeting in Dialpad Meetings.

Record a meeting

To start recording a meeting from an active meeting:

1. Select Host Organizer Controls 
2. Select Record Meeting

The Organizer and all Participants are alerted through an on-screen notification, as well as an audio message that the meeting is being recorded.

Dialpad Meetings captures video in the Dynamic layout (Dialpad Meetings Business account required), all audio, and any screen shares activated during the meeting.

Automatic recording

If you’ve turned on automatic recording in your meeting settings, audio and video will be recorded automatically without any manual action necessary.

Haven't turned this on? Dialpad Meetings previously offered a toggle solely for audio recording, then in-product encouraged users to turn on video recording manually during each meeting.

If you've used the audio-only toggle for automatic recording in the past and haven't changed to the new toggle yet, in-product you'll now receive an alert to switch to the new toggle covering both audio and video recording.

Stop recording

Ongoing recording that you’d like to stop?

To stop recording during an active meeting simply select Stop rec from the bottom bar controls. 

Dialpad Meetings turns off video and audio recording from that point, but you’ll still be able to access anything recorded prior.

Record a meeting via phone (PSTN)

To record a meeting from your phone, you'll need to wait for a Participant to join and then press 00.

Dialpad Meetings plays an automated alert indicating that the meeting is being recorded. You’re only able to record a meeting’s audio on PSTN and the mobile app, not video or any screen shares.

Organizers are able to end the recording by pressing 00 again or by ending the meeting.

Access & download a recording

You can access and download your recordings in two places:

1. From your Meeting History
2. Via email

Access recording from your Meeting History 

From the Dialpad Meetings dashboard, navigate to Menu.

1. Select Meetings 
2. Select History 
3. Select the desired Meeting
4. Select Audio Only or Audio and Video — the recording will appear in a new tab

Download the recording via this tab, but note that the action varies between web browsers:

• Chrome: Chrome offers a dedicated button in the bottom-right corner to create a URL link to the audio or video file

• Safari: Safari requires you to right-click on a video to initiate the download but doesn't offer a method to download an audio file.

If you've downloaded the recording, send the MP3 (audio) or MP4 (video) file through email, a file-share platform, or another method of your choosing.

Access recordings via email

Dialpad Meetings delivers a call summary to your email address after every meeting. If you recorded a meeting, the call summary will include download links.

Select Download Audio Only or Download Audio and Video — the recording will appear in a new tab.

Download the recording via this tab, but note that the action varies between web browsers. 

Chrome, for example, offers a dedicated button in the bottom-right corner to download an audio or video file. 

Safari, meanwhile, requires you to right-click on a video to initiate the download but doesn't offer a method to download an audio file.

If you've downloaded the recording, send the MP3 (audio) or MP4 (video) file through email, a file-share platform, or another method of your choosing.

Share a recording

Share a recording right from Dialpad Meetings. 

From the Dialpad Meetings Dashboard:

1. Select Menu
2. Select Meetings 
3. Select History 
   
4. Select the desired meeting 
5. Select Copy Link 
   
6. Paste the URL anywhere you'd like

Remember that anyone with this link will be able to view and download the recording.

Delete a recording

To delete a recording, head to your Dialpad Meetings dashboard.

1. Select Meetings
2. Select History
   
3. Select the desired meeting 
4. Select Delete meeting 
5. Confirm the decision

This action deletes all data related to this meeting, including data related to Dialpad Ai and chat logs in addition to the recording.

Frequently asked questions 

Are there time or storage limits for recordings?

Nope! Dialpad Meetings allows you to record as many meetings as you'd like and keep for as long as you'd like.

I started a recording, but nothing was recorded, why not?

At least two people must remain connected to the audio or nothing will be recorded.