Configure Sound, Headset, & Video for Meetings

  • Updated

Whether joining from your computer or your phone, connecting your audio and video is an important first step to using Dialpad Meetings.

Let’s take a look at the different ways you can connect your audio and video, starting with your computer.

Your Computer

As a prerequisite, connecting to the full Dialpad Meetings experience with access to video and screen share via a computer requires either:

  • Google Chrome
  • Microsoft Edge (80.0.361.69 and above)
  • The Desktop App (Mac/Windows) 

To connect with audio and to view screen shares only: 

  • Firefox
  • Safari 11 or higher

More information on supported browsers is located here

To connect your audio via your computer, you’ll need to:

  • Join the meeting via URL
  • Ensure you’ve granted permission for your browser to use your camera and mic (your browser will remember your preference)allow_permissions.png
  • Verify which camera/speaker/mic you want to use
  • Verify if you want your camera/mic on or offselect_camera_video.png  

Your Phone

Depending on your plan type, there are two ways you can connect your audio via phone:

Dial the Meetings # (Free & Business)

  • Dial the meeting # from your phone
  • Enter your Organizer/Participant PIN (if required)

Have Dialpad Meetings Call Me (Business)

Before you follow these steps, make sure you’ve added an Organizer phone #.

  • Join the meeting via URL
  • Click My Phone at the top of your screen
  • Select your Organizer # and click Call Me

Looking to auto-dial out to Participants?

View Screenshare or Present Only

Select "View Screenshare or Present Only" mode when joining your screen for cases where:

  • You’ve joined the meeting by phone prior to accessing the URL
  • Need to listen but not speak or connect your video 


Connect a Headset

In most cases, you should only need to do the following to connect a headset to your meeting:

  • Connect your headset device to your computer
  • Join the meeting via URL
  • Confirm your preferred headset device from the settings drop-down 


Troubleshoot Headset Connectivity 

For the times when your headset isn’t cooperating, there are a few different ways you can troubleshoot the issues.

Check Mic Settings in your Browser

For when you’ve already connected your headset:

  • Click on the camera icon in your browser bar
  • Check the option to allow microphone access
  • Select your microphone from the drop-down menu

Verify Chrome can recognize your Device

  • Connect your headset to your computer
  • Open Chrome and click on the toolbar menu (upper right)
  • Click on Settings>Show Advanced Settings>Privacy>Content Settings
  • Scroll down to Media and set your desired device

Remove an Exception in Chrome

For when you need to clear Chrome cached preferences:

  • Open Chrome and click on the toolbar menu (upper right)
  • Click on Settings>Privacy and security>Site Settings
  • Under Microphone navigate to Allowed to use your microphone
  • If is an exception, remove it

Verify Your Computer can recognize your Device

For times when your headset doesn’t appear in your Chrome settings:

  • Mac Navigate to System Preferences>Sounds
  • On Output and Input tabs, select your headset device

Windows (7 and Vista)

  • Run a system search for Manage Audio Devices
  • After selecting, click on the Playback tab and select your headset device
  • Click on the Recording tab and select your headset device

Windows (8 and above)

  • Navigate to Settings>Control Panel>Sound
  • Select your headset device and click Set Default 

Sound Quality 

Thanks to Chrome’s support of the OPUS audio codec, Dialpad Meetings offers the best possible sound quality that dynamically adapts to changes in your network strength.

The best part is there’s no download required - you’ll automatically experience HD audio as long as you have the latest version of Chrome.

What happens if I have a slow internet connection?

That’s the beauty of OPUS - even if you have a slower internet connection, the codec will adjust the quality to avoid side effects like clipping.

Is HD Audio available on my telephone? What about my mobile device?

Unfortunately, HD Audio is not supported on a regular telephone or your mobile device. Instead, your sound quality will be based on what your telephone network (or carrier network) allows.