Dialpad Meetings System Requirements
    • 20 Mar 2024
    • 3 Minutes to read
    • Dark
    • PDF

    Dialpad Meetings System Requirements

    • Dark
    • PDF

    Article summary

    Dialpad Meetings is a browser-based video conferencing tool that does not require any downloads. However, there are certain requirements for optimal performance. For screen sharing, a minimum connection speed of 100kbps is needed. Native desktop apps are available for Windows 10 and Mac OS X, with specific processor, memory, and hard drive space requirements. Supported browsers include Chrome, Firefox, and Edge for desktop users. Tablets can only join in view-only mode without camera and microphone support. Mobile users can test call quality and troubleshoot issues related to microphone, audio playback, network connectivity, data transfer, and VoIP audio input. Screen sharing requires specific browser settings. Chromebooks must meet certain standards to avoid call quality issues. Dialpad supports certain virtual environments after an agreed plan with the customer. Remote desktop clients and video streaming tools are not supported. Recommended bandwidth for HD video calls is provided, along with router and port settings. QoS is generally not necessary unless there is a large network with many employees.

    Dialpad Meetings is made to work with most users' browser types and internet speed, plus no downloads are required. We do have some requirements, however, to get the best experience. Those include:

    • 100kbps connection speed (both upload and download speeds)
    • Latest Chrome browser for screen sharing (no canary or developer versions)

    Worried that your computer still won't connect? Make sure to check the following areas.

    Native desktop app

    Windows 10 (32- and 64-bit):

    • +1 GHz processor
    • Minimum of 4GB of memory
    • 300MB of hard drive space

    Mac OS X, macOS 10.9 (Mavericks) or later:

    • +1 GHz processor
    • Minimum of 4GB of memory
    • 300MB of hard drive space

    To download and install the Native Desktop App on your Windows or MacOS device, click here.

    Supported browsers

    To access a conference from the web, you can use the following browsers:


    BrowserOSIs Video Supported?Is Audio Supported?Is Screenshare Supported?
    Google ChromeMac
    Safari Mac
    Microsoft EdgeMac
    Google ChromeWindows
    Microsoft EdgeWindows

    Keep in mind that if you're connecting your audio through your computer while viewing a screen share, you'll want to choose either Chrome, Firefox or Edge.

    We suggest using the following browsers for the best audio quality:

    • Chrome
    • Edge (version 80.0.361.69 and above)
    • Firefox
    • Edge


    BrowserOSIs Video Supported?Is Audio Supported?Is Screenshare Supported?
    ChromeiOS 14.4 >Partial Support*Partial Support*
    Safari iOS 14.4 >Partial Support*Partial Support*
    FirefoxiOS 14.4 >Partial Support*Partial Support*
    EdgeiOS 14.4 >Partial Support*Partial Support*
    OperaiOS 14.4 >Partial Support*Partial Support*
    ChromeiOS 14.4 <
    FirefoxiOS 14.4 <
    EdgeiOS 14.4 <
    OperaiOS 14.4 <
    UX BrowserAndroid

    * Camera and mic are not supported, but users will be able to join in view-only mode.


    BrowserOSIs Video Supported?Is Audio Supported?Is Screenshare Supported?

    Test call quality

    Launch a call quality test to review these areas:

    • Microphone
    • Audio Playback
    • Network Connectivity
    • Data Transfer
    • VoIP
    • Audio Input

    If something's wrong, we'll let you know and give you the steps to fix it.

    Screen sharing

    Make sure that you've set up the following for screen share:

    If you're only viewing a screen share, you can use the following browsers:

    • Google Chrome
    • Mozilla Firefox
    • Internet Explorer
    • Opera
    • Microsoft Edge
    Dialpad Meetings Tip:
    To connect audio through your computer rather than over the phone, only Chrome, Firefox, and Edge are supported.

    Mic & speakers

    If your computer doesn't have a built-in mic and speakers, we recommend using a headset (like Plantronics USB). Plus, headsets cut down on background noise and any chance of echo.


    Chromebooks come in a lot of configurations, and Chromebooks that do not meet the following standards are more likely to have call quality issues and slowness when attempting to multitask (using multiple tabs/apps).

    • Platform: Linux x86_64
    • Chrome Version: Latest (Menu > Help > About Google Chrome)
    • Chrome OS Version: Latest
    • Memory: 4GB
    • CPU: Intel(R) Core (TM) m3-6Y30 @ 0.90GHz

    Virtual environment

    Virtual Desktop Infrastructure

    Virtual desktop infrastructure (VDI) is a server-based computing model that separates the desktop environment and associated application software from the physical client device that is used to access it.

    Dialpad supports certain virtual environments after partnering with a customer on an agreed plan to maintain a high level of quality of services. Complete this form to provide information about your environment and start the process. Not all virtual environments are created equal. There are many factors that go into the ability for a virtual environment to support real time communications services such as Dialpad.

    Dialpad supports users on our Native or Web App. While our Customer Support team is dedicated to helping resolve any issues, it's important to note that if you're using a virtual environment, we'll need to replicate the problem in a non-VDI environment for troubleshooting.

    If the issue cannot be replicated in a non-VDI environment, Dialpad Support may request that you report the issue to the appropriate virtualization vendor's product support team.

    If you experience performance issues with the Dialpad Desktop or Web App as a result of running it in a VDI environment, Dialpad will not consider those issues to be product- or platform-related.

    Unsupported configurations

    Dialpad does not support using our services through any of the following tools:

    • Remote Desktop Clients (RDPs)

    Video streaming

    Recommended bandwidth for HD video (720p)
    For 1:1 calls, the recommended bandwidth is a minimum of 1.2-1.5 mbps up / down.

    For group calls, 1.2-1.5 mbps and 3 mbps down.

    Routers and ports

    You'll want to make sure your router/gateway has the SIP ALG disabled and that you've opened the following ports on your firewall:

    UDP5060/5061/7060/11000/16600 to 16998/19305Out
    UDPstun.l.google.com/19302UDP outbound
    """"UDP bidirectional
    UDP16384 to 32768Out

     You can also restrict outbound traffic to the following domains:


    What are these ports used for?
    80/443: WebSockets to communicate with our servers
    6800/5222/5223/7060: Outbound calls
    5060/5061/7060/11000/16600 to 16998/19305: Outbound calls
    stun.l.google.com/19302: ICE protocol to determine public address
    16384 to 32768: Only open these if your network doesn't use D-NAT

    Usually, there's no need to turn on QoS on your router unless you have a large network with several thousand employees.

    These ports need to be open to create outbound UDP. Dialpad Meetings will piggyback on this open pinhole to send back UDP traffic.

    Was this article helpful?