Channels help you stay organized and focused. With a dedicated space for every topic, you can easily follow important conversations and tasks—without getting lost in group chats or email chains.
Dialpad group messages have a participant limit, but channels can include an unlimited number of members.
Who can use this
Channels are available to Dialpad users on all plan types.
Channel types
Dialpad offers two types of channels:
Public Channel | Available for anyone to join |
Private Channel | Users must be invited to the channel |
Easily tell the difference between channel types from the channel icon on the left-hand sidebar.
If the channel is private, you'll see a lock icon. If the channel is public, you'll see our standard channel icon.
Note
Public channels may be made private at any time, but private channels may never be made public.
Create a channel
Creating channels is a simple and can be done by anyone.
To create a channel:
Select All channels > Create Channel
Name your channel
Write a channel description (optional)
Choose to make your channel private or public
Select Create channel
Search users by name to add them to the channel
The new channel displays in the channel section of your sidebar and is now searchable in the channel list.
You can also create a new channel from the left-hand sidebar by selecting Create new channel from the channel options menu (that's the 3 vertical dots).
Add users to a channel
There are three ways to add users to a channel:
When creating a channel
Select Add members in the channel description or Channel Profile
By @mentioning a user who is not in the channel
Once you've @mentinoned them, you can choose if you'd like to add them to the channel instantly, or sent a channel invite from Dialbot..png)
Find a channel
Easily discover new channels by browsing your company's channel directory.
To find a channel, navigate to the All Channels section of your Dialpad app.
Enter the channel name to search
Hover over a channel name to Preview, Join, or Delete
Note
Company Admins can see private channels but will be unable to join them.
Delete a channel
When a channel is dormant or no longer in use, you can delete the channel.
Note
Only Company Admins or channel creators can delete channels.
To delete a channel, navigate to the All Channels section of your Dialpad app.
Search for the channel you want to delete
Hover over the channel and select Delete
Select Yes, delete channel
Note
Once a channel is deleted, it can't be recovered.
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Tip
You can also delete a channel by from the Channel Profile, accessible via the information icon on the Skinny Bar.
From the Channel Profile, select Channel Settings (that's the 3 vertical dots), then Delete channel.
Voice channels
Voice Channels are always-on audio rooms that channel members can enter or leave at any time. When a Dialpad channel is created, it is automatically assigned a Voice Channel.
To join a Voice Channel:
Open the channel you wish to engage with
Select Start voice chat
Your Voice Channel indicator displays on the left sidebar.
In the Voice Channel pop-up, you can view participant lists, identify active speakers, and manage your own audio settings.
To leave the voice chat, select the red phone icon.
Note
Due to their IP-based nature, Voice Channels cannot use Dialpad's AI features.
Channel notifications
Channel notifications are configured individually for each channel.
To edit your channel notification preferences:
Select the channel name
Tip
You can also access channel details from the information icon on the Skinny Bar.
Select Settings (that's the 3 vertical dots)
Select Manage notifications and choose the desired notification frequency:
All messages
Receive notifications for all messages (including @mentions) in the channel
@mentions only
Receive a notification when you are @mentioned in the channel
Mute channel
You’ll not receive any badge or push notifications for this channel
6. Select Save Changes
Tip
By default, users only receive push notifications for @ mentions. If you'd like to receive notifications for every new message, or none at all, you'll need to adjust your notification settings for each channel.
Reply in thread
Keep related conversations together by replying directly to a message.
To reply in the thread:
Hover over the desired message and select the Reply in thread icon
Navigate to the right-sidebar to reply to the conversation
Press the Enter key or select the Send icon to send your message
Check your Threads folder to view and respond to any related threads you've replied to.
Note
Message threading isn’t available for group messages.
Frequently asked questions
Can Company Admins control all #channels?
Company Admins can view, edit and add members to public channels. They can view all private channels, but cannot read, post in, edit, or remove private channels.
What happens if I tag someone in a channel that they are not a part of?
If you tag someone in a channel that they are not a member of, you'll be asked if you want to invite them or add them to the channel, or do nothing at all.
If you invite the user to the channel, they'll receive a channel invitation from Dialbot. If you choose Add to channel, they'll instantly join.
If you select Do nothing, the user will not be notified of your message, but it will remain in the channel.
Note
If the channel is private, you'll only be able to add the user to the channel or do nothing, you will not see the Invite user option.
Do #channels work the same on the Dialpad mobile apps?
No, you can send and receive #channels messages on mobile, but can’t browse, join or create #channels via mobile.
Can I use #channels to talk to people outside the company?
No, #channels are internal only.
Can I transfer channel ownership?
You can't currently transfer channel ownership to another person, but stay tuned, we're working on it.